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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I check-in around 8 PM for an overnight stay, was happy that there is microwave and fridge in room, but it did not last long as I found cockroaches in kitchen area. Shower was not working properly, there was no hot water in shower.
Business response:
Dear Shafiuddin,Thank you for your feedback, and we sincerely apologize for the issues you encountered during your stay. The presence of cockroaches and the shower malfunction are unacceptable, and we deeply regret the inconvenience this caused. We are addressing these concerns with our team to ensure they are resolved promptly. Your experience does not reflect the high standards we aim to provide, and we truly appreciate your understanding. We hope you will consider giving us another opportunity to offer a more comfortable ... read more
Never Again!!!! Upon settling in on the first night. I killed 2 big roaches and the Bathroom floor had a huge hair on the floor. Then on the second day after Maintenance spraying insecticide. I killed 2 more roaches. Property Management only offered to refund my money having to wait for it to refund back to my payment method. It was a very unsettling stay there for 3 nights. Terrible experience.
Business response:
Dear Leonard, Thank you for sharing your feedback. We deeply regret that your experience was marred by cleanliness and pest issues, and we sincerely apologize for the discomfort this caused. This is not the standard we aim to provide, and your comments will be addressed with our team to prevent such occurrences in the future. We understand how unsettling this was and appreciate your patience as we resolve the situation. We value your input and hope you will consider giving us another chance to offer you a much-improved exper... read more
The staff that received me at the Reception around 2230 on Thursday 14 November 2024 by name Maria was a very unfriendly and unhelpful person. Most likely she has problems in race relations. Secondly, the property policy of taking $50 as safe deposit for any potential damages to the hotel facilities require serous review. First, this was not indicated in the terms of sales by Expedia. Secondly, the checking of any damages is not done in the presence of the guest. This creates room for the hotel staff to make claims against a... read more
Business response:
Dear Obiora, Thank you for sharing your concerns. We sincerely apologize for the unwelcoming experience you had with our staff, as well as the issues regarding the security deposit and inspection process. While the deposit is standard practice for incidentals and is fully refundable, we understand the confusion and agree that the inspection should be more transparent. Please note that the refund typically takes about a week to process. We value your feedback and will work to improve our communication and policies moving forw... read more
I have stay in so many hotels but this one is by far the worst one I booked. First they change my reservation from a suite to a 2 room reservation withoutnotify me beforemy arrival, then the rooms were not even next to each other on top of that one of the rooms smell like weed, mold and humid. The other room had roaches as you can see on the picture. I would never ever come to this hotel again. If I was able to give this a lower rating I would definitely do it but they don't give you any other options.
Business response:
Dear Patricia,We deeply regret the issues you encountered during your stay, and we sincerely apologize for the inconvenience and discomfort this caused. The situation with your reservation, room conditions, and cleanliness is unacceptable and does not reflect the high standards we aim to provide. Your feedback is incredibly valuable, and we will investigate these concerns to ensure immediate improvements. Please know we take these matters seriously and are committed to providing a better experience for future guests. We unde... read more
Did not get rooms close together as expected. Rooms decor and furniture were old and abused. Smoking area close to rooms.
Business response:
Dear Jacques, Thank you for your feedback. We sincerely apologize for not meeting your expectations regarding room proximity and the condition of the decor and furniture. Your concerns about the smoking area are also noted as we strive to create a comfortable environment for all our guests. We appreciate your input, as it helps us identify areas for improvement. We hope you will consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.