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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a horrible experience. I had booked 2 nights and hit some bad traffic. I was traveling all night, a 10 hour drive. At 9:45 PM, I had called the property and told them that I was stuck in traffic in NYC. I explained that my GPS said I would be there at 1:45 AM. I let the front desk know this and the person I spoke to told me that it was not a problem. They said as long as I called and told them, they would hold the room. I arrived at 2:15 am and the person that was there told me they had no rooms left. I explained th... read more
Business response:
Dear Leah,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Inconvenient no one available at check in. No elevator for luggage
Business response:
Dear Thomas,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you faced during check-in and the absence of assistance with your luggage. We understand how important a smooth and welcoming arrival experience is, and we are sorry we fell short in this regard. Your comments have been shared with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide a better experience during a future visit.Sincerely,Hotel Management
Wouldn't stay again There was only 1 small of soap for 2 people. There were roaches in the room. You tv was facing opposite the bed so you actually couldn't see it. We were on the 3rd floor and the elevator did not work so we had to carry our suitcases and bags all the way upstairs.
Business response:
Dear Samantha,Thank you for your feedback. We sincerely apologize for the issues you encountered, including the limited toiletries, the pest problem, the inconvenient TV placement, and the non-functioning elevator. This is not the standard of service we strive to provide, and we regret the discomfort it caused during your stay. Please know that your concerns have been shared with the relevant teams to ensure immediate improvements. We appreciate your honesty and hope you might consider giving us another chance to offer you a... read more
The building where i have my room one of enter door are unlock elevator are broken the hallwey smell bad.and i not see good customer service when i check in .
Business response:
Dear Jose, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the security of the entrance, the elevator, and the unpleasant odor in the hallway. We also regret that the check-in experience did not meet your expectations. Your concerns have been noted, and we are working to address these matters to enhance the guest experience. We hope to have the opportunity to welcome you back for a more positive stay in the future.Sincerely,Hotel Management
There were bed bugs crawling all over the nightstand! Didn’t bother checking the bed. Just got out as quick as we could! Property still has not responded to refund request!
Business response:
Dear Brandon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Very difficult to reach staff at Front Desk when I called regarding my refundable deposit that remained on my credit card. I called every day for 3-5 days after the time had passed for the deposit to be refunded and no one ever answered the phone or returned my call. I had to dispute the charge with my credit card company to get my $100 refundable deposit credited back to my card. I also had to keep asking for a sheet, pillow and blanket for the sofa bed for my son. I asked 3 times and kept being told that someone would come... read more
Business response:
Dear Allyson, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Took too much time for check in process
Business response:
Dear Yash, Thank you for your feedback. We sincerely apologize for the delay you experienced during check-in. We understand how important a smooth and efficient process is after a long journey, and we will review this with our team to ensure improvements are made. Your comfort and satisfaction are our priority, and we hope to provide you with a more seamless experience in the future.Sincerely,Hotel Management
Room was clean.. but found 3 roaches on 3 separate trips to the bathroom.. was told i would be given my room deposit back right then and would have a manager contact me about the roaches.. a week later, still no calls and no deposit return. Staff on site was friendly as i was to them as well.
Business response:
Dear Brit, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,335 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.