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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk clerk was extremely rude at checkin and throughout our stay. Room was dirty. Tan out of toilet paper and front desk said they couldn’t find anymore. Had to go ask for hairdryer
Business response:
Dear Shanna, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to ser... read more
Do not stay here. Exceptionally rude and incompetent staff. Lost our paid reservation from Expedia and were ridiculously rude at 1 am. Left us hanging. Would not even let us in despite having a confirmation number. Thank God Expedia was able to rebook us nearby at the best western. Do not Stay here!
Business response:
Dear Sharon, Please accept our sincere apologies for not meeting your expectations. We make every effort to honor our guest's reservations; however, there are times when guests extend their stay, making certain rooms unavailable, which we believe was your case. We understand your frustration regarding our staff's behavior and genuinely regret disappointing you. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are sorry this was not your experience. We hope you will allow us to make ... read more
We booked a suite for five people. We were provided with enough linens for two. They refused to provide enough towels for everyone. There were no accessories in the kitchen and we were only provided with 2 disposable drinking cups for our party of five. One could "purchase" a kitchen supply kit, but who wants to do that?! The tap and shower head in the bathroom were in poor repair. There were stains all over the floor and dining table. Our room smelled strongly of cigarette smoke despite our non-smoking booking. One of the w... read more
Business response:
Dear Jo Anne, Thank you for taking the time to review your recent visit to our hotel. We continually strive to ensure a seamless and relaxing stay for every guest. Therefore, we regret not meeting the high standards you should always expect when choosing our hotel. While we know no explanation for the issues you outlined can change what transpired, we will review your concerns with our team to ensure such matters do not affect future guests. We truly appreciate your valuable feedback as it helps improve our hotel moving forw... read more
Don’t stay here! Filthy and roach infested.
Business response:
Dear Kathleen, Please accept our apologies for the condition of your suite and any oversight on our part. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve bett... read more
The day time guy was super nice and polite. The night guy was rude and acted like we were bothering him . We had a flat sheet on one of our beds that had stains on it. I get that things happen so I went to the counter to ask for another flat sheet to change it out with. I was told that they didn’t have any sheets to give us. I asked for another room and was told they were at capacity. I then showed him a picture of the stains and he proceed to go get a flat sheet for us to change it out. I told him that I hated to be a bothe... read more
Business response:
Dear Michael, Thank you for taking the time to share your experience with us. We apologize for the inconsistency in service you encountered and for the inconvenience with the stained sheet. Providing exceptional service is a priority for us, and we regret that we fell short of meeting your expectations. Rest assured, we are addressing this issue with our staff to ensure better communication and responsiveness. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to exceed your ex... read more
Cheap but roomy
Business response:
Dear Yonghwan, Thank you for choosing our hotel during your recent visit to our area. We are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Room service was not provided even though I was told it would be available on Sunday. Towels were requested but there were not enough towels so we had to use the used towels. There was only a few facial tissues left in the box when we were checked in so had to request a new one and no one brought it and we had to go to the front desk for all of these services. Very inconvenient.
Business response:
Dear Mahdi, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We hope to regain your trust and welcome you back the next time your travels bring you to our area.Sincerely,Hotel Management
The property's location, convenient to Dulles airport and several restaurants, is the only good thing about this property. I only interacted with three employees, all of whom were courteous. But one of the desk employees barely spoke English and was quite hard to understand. The room was sufficiently large, but everything was outdated. The room was not well kept or clean. Walking along the floor, my socks collected enough hair to make me believe that a dog had been in the room the previous night. I will not be returning.
Business response:
Dear Anthony, We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience. We have taken note of your observations regarding the cleanliness issues and the need to update and renovate, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Thanks again for sharing your feedback; Considering our location and warm hospitalit... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,337 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.