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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They were not having enough comfortor for us, they said they are overbooked so they don't have comfortor. There were three bed and only 2 comforter.
Business response:
Dear Subhash, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not being able to provide you with enough comforter. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
The property was specified as smoke free but it was not, also it was not clean as well as not provided proper breakfast (it was not breakfast, it was coffee and snacks). Hotel doesn't have vassels in kitchen, doesn't have paper towels, tissues etc. Overall very bed experience on the hotels till now.
Business response:
Dear Jwalant, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better... read more
TERRIBLE!! First night, toilet paper in the bathroom was coming to the end. I asked front desk for TP since there was no spare underneath the sink or anywhere in the room. Front desk said to ask housekeeping in the morning. Guess who didn’t have toilet paper? So I went to the store and purchased TP with my own money. Stayed for 3 days, housekeeping did not once come into the room and clean.
Business response:
Dear LOC, Thank you for sharing your experience with us. We are sorry our services and amenities were not to your expectations. We offer housekeeping services every week to provide a more home-like experience for our guests. However, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communication. Thank you once more, and we hope to welcome you back soon.Sincerely,Hotel Management
Our stay here was very disappointing. The non-smoking room was filled with smoke every day. Requested kitchen utensils on the first night and was told that was not included with our stay. Went back the next morning just to make sure and a different staff member assisted the with this matter. The evening staff lied to us for sure. I'll never stay here again.
Business response:
Dear Janneh, Thank you for being our guest and sharing your feedback. We apologize for the disappointing issues you experienced with the front desk staff and the smoke smell in your room. We work hard to provide a clean and comfortable environment and great hospitality for every guest; therefore, we apologize for the unpleasant encounter that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and w... read more
Not a good experience at all. We said we were only staying one night and they still charged for 2. The condition of our room, well it was filthy. There were kids running and yelling way passed 11pm. I asked for the refund for the second night, they said they don’t give refunds. The people were rude when we checked out. Now I have to fight for the refund when we didn’t stay.
Business response:
Dear Guest, Thank you for staying with us and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please feel free to reach out to the hotel desk for further assistance. We hope you will give us another chance to give you the hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.