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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I reserved a not smoking room. The entire building was infected with cigarette ; I asked several times for noise upstairs . Breakfast poor . I asked for redund in front desk ; they asked me to contact Expedia .
Business response:
Dear Xiomara, Thank you for sharing your experience. We sincerely apologize for not meeting your expectations. Please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. We appreciate your patience and hope you will allow us ... read more
A good example of what is wrong with our country. Language barriers with desk personnel on all but one occasion. Poor maintenance of the site. Poor maid service. Lots of public welfare people were obviously put there by the county because there was no place else to put them. Lots of things are wrong with the initial room. But at least the day staff tried to fix it. Suggest someone at Hotels.com check it out.
Business response:
Dear Guest, Thank you for sharing your experience with us. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are working to remedy these issues so that your visit will be perfect next time. Thank you for caring about improving our guest services; we hope you will come back soon so we can demonstrate our dedication to outstanding experiences for every guest.Sincerely,Hotel Management
Some of the staff were rude and not helpful. We checked in with 3 in the room. Room only had towels for two. They say there’s a fully equipped kitchen. There is a refrigerator, cook top, and dishwasher. However nothing is provided unless you ask for it (toaster, coffee maker, dishes). We were handed a bin to carry these back to our room. The bathroom vanity has three light bulbs of which only one worked. We asked for the bulbs but rudely told there was none. Won’t stay again.
Business response:
Dear Theresa, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff was not responsive to your needs while you were here and apologized for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
We found three roaches in our room. Two dead ones and a live one in the shower. I felt so grossed out I couldn’t even take a shower. The room seemed clean; but to find a dead roach near our bed was disgusting.
Business response:
Dear Jenna, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
The Room was not cleaned they were a woman pad in the bathroom disgusting and I asked for a refund and they said yea and then they said no
Business response:
Dear Anthony, We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Please know your feedback has been shared with our housekeeping department to ensure a review of our processes. We are committed to ensuring we do not repeat what you experienced. Thank you again for your candid feedback. Sincerely,Hotel Management
Pros: The property is in a good location with lot of amenities nearby Cons: The property is not very well maintained. I have stayed in ESA years ago and it was a very well furnished room back then. This time, it is very disappointing - there are no utensils in the room nor enough linen! You have to walk to the lobby and they would walk you into a dark room to pick all the utensils that you need! The lobby is noisy and the room is not at all soundproof, The property in general looks very old so I would not recommend this to a... read more
Business response:
Dear Sudhakar, We are sorry that we did not meet your expectations regarding the upkeep of our property and service, and we hope you will accept our apologies for what transpired. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we regret this was not your experience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,337 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.