This profile has been claimed by the business owner or representative.
Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival, a lot of questionable people hanging around..cigarette burn in the pillowcase....kitchen sink filthy....floors and table with with nail polish splatter all over....bathroom toilet disgusting. Place felt uncomfortable
Business response:
Dear Tanisha, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
If you have the thought of staying here, DONT! Not a bad place (except for the cockroaches) but staff was rude (desk clerk) breakfast included? Bad coffee, prepackaged muffins and oatmeal? Drug use and sales going on by the people living in the rooms. Terrible place, stay away!
Business response:
Dear Brian, Thank you for staying at our hotel and sharing your comments. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We want to reassure you we do everything possible to discourage the entrance of outside insects. Although our hotel has regular pest control service, we will contact them to address this quickly. Moreover, we don't encourage any illegal activities in and around our hotel, so it is concerning for us to read your comments. We take our guest's feedback seriously and ... read more
Front desk clerk was extremely rude at checkin and throughout our stay. Room was dirty. Tan out of toilet paper and front desk said they couldn’t find anymore. Had to go ask for hairdryer
Business response:
Dear Shanna, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to ser... read more
Do not stay here. Exceptionally rude and incompetent staff. Lost our paid reservation from Expedia and were ridiculously rude at 1 am. Left us hanging. Would not even let us in despite having a confirmation number. Thank God Expedia was able to rebook us nearby at the best western. Do not Stay here!
Business response:
Dear Sharon, Please accept our sincere apologies for not meeting your expectations. We make every effort to honor our guest's reservations; however, there are times when guests extend their stay, making certain rooms unavailable, which we believe was your case. We understand your frustration regarding our staff's behavior and genuinely regret disappointing you. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are sorry this was not your experience. We hope you will allow us to make ... read more
We booked a suite for five people. We were provided with enough linens for two. They refused to provide enough towels for everyone. There were no accessories in the kitchen and we were only provided with 2 disposable drinking cups for our party of five. One could "purchase" a kitchen supply kit, but who wants to do that?! The tap and shower head in the bathroom were in poor repair. There were stains all over the floor and dining table. Our room smelled strongly of cigarette smoke despite our non-smoking booking. One of the w... read more
Business response:
Dear Jo Anne, Thank you for taking the time to review your recent visit to our hotel. We continually strive to ensure a seamless and relaxing stay for every guest. Therefore, we regret not meeting the high standards you should always expect when choosing our hotel. While we know no explanation for the issues you outlined can change what transpired, we will review your concerns with our team to ensure such matters do not affect future guests. We truly appreciate your valuable feedback as it helps improve our hotel moving forw... read more
Don’t stay here! Filthy and roach infested.
Business response:
Dear Kathleen, Please accept our apologies for the condition of your suite and any oversight on our part. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve bett... read more
The day time guy was super nice and polite. The night guy was rude and acted like we were bothering him . We had a flat sheet on one of our beds that had stains on it. I get that things happen so I went to the counter to ask for another flat sheet to change it out with. I was told that they didn’t have any sheets to give us. I asked for another room and was told they were at capacity. I then showed him a picture of the stains and he proceed to go get a flat sheet for us to change it out. I told him that I hated to be a bothe... read more
Business response:
Dear Michael, Thank you for taking the time to share your experience with us. We apologize for the inconsistency in service you encountered and for the inconvenience with the stained sheet. Providing exceptional service is a priority for us, and we regret that we fell short of meeting your expectations. Rest assured, we are addressing this issue with our staff to ensure better communication and responsiveness. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to exceed your ex... read more
Cheap but roomy
Business response:
Dear Yonghwan, Thank you for choosing our hotel during your recent visit to our area. We are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.