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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived late and the worker left the note for the next person on shift so that was the best part of our stay which was all of 20 mins. We went to our first room it had many roaches. So we left and went back to the front. Then we were given another room. Once we checked that it had roaches in it as well. It was 5am, we just finished a 7 1/2 hr drive from Virginia to SC and we were very tired. We had to pay $130 just to stay in another hotel. It was very disappointing as there were 6 of us.
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the insects you encountered in your rooms. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
First room I checked into was nasty and very unclean after they found me a another room it was still dirty kitchen had food on floor
Business response:
We sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your feedback for cleanliness is shared with the concerned team in an effort to improve our service levels and improve our future guest experience going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
First there was no Leiens ready when we needed them. Then the lady was suppose to have them to us by time we got back and didn’t so I had to go find her she wasn’t at desk then the pull out was broke completely couldn’t sleep on it and all she said was I’ll make note then at 7am some lady tried to come in our room so it woke me up all she said was did u check in last night n I said yes.then she said the pull out is reported broken and I said yes.then the coffee pot I was given did not work. The hallways were dirty. The mattr... read more
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
Kristin, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Breanna, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Stains all on the floor, toilet wasn’t cleaned and didn’t have towels in the bathroom
Business response:
Jack, we are sorry for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Sofa bed was filthy When asked for another room told none available Toilet seat was dislocated had to be put back in place
Business response:
Thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not again. Very disappointed Very disappointed not with was expected. No amenities at all in the room for the kitchen. Breakfast was just coffee and a muffin in a plastic wrapper. First come first serve, most mornings nothing left,
Business response:
We apologize for not being able to deliver a stellar stay each time you have visited us. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,135 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.