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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst It was a nightmare starting with the inept desk clerk who (after considerable stumbling around) had to send someone to check to see if the room that was allegedly reserved for us had been cleaned and readied (8pm check-in) . Ours was ready but several other grumbling guests in the lobby were furious they couldn't get a straight answer as to whether their reservations were valid. Breakfast the next morning had decent coffee but nothing to eat unless you count a package of Quaker Oats but no hot water to prepare it w... read more
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more
They cancelled our reservation without contacting us!
Business response:
Dawn, we are disappointed to read your concern and apologize for the problem with your reservation. Please be assured we will take a look at our procedures and fine-tune where necessary to better serve you in the future. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Old and not enough amenities This was the worst hotel ever! Coffee pots were not provided in each room (bc they get broke) and by the time I was able to get back to the front desk to get one there were none available. The cleaning products used in my room were very strong but thankfully I had a window to open to allow it to air out. The shower barely worked. And the entire hotel was old and outdated. Awful place and experience.
Business response:
Patricia, please accept our most sincere apology for the difficulties you encountered while being here. Your feedback is important for us, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Never again Did not honor hotel.com price. Room was dirty. Trash under bed. Need to shut hotel down.
Business response:
Stephen, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Dirty The original room the bed hadn't been made up. The second room the floor was dirty the seats were dirty the towels were dirty. Everything was dirty. Also, the keys don't work to allow you access on the property at night time. Will not stay here again.
Business response:
Tamara, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
It's over. There was a large problem. I arrive at the hotel at 3 on Wednesday only to be told that my reservation had been cancelled. They claimed that they were overbooked. Evidently, all of the other hotels in the neighbor hood were sold out. I have been staying at this hotel for five years, now. I will not return.
Business response:
Francesco, thanks for being our loyal guest. We sincerely apologize for the reservation issue you encountered and regret the inconvenience it caused to you. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. Please give us a chance to regain your trust by accommodating you again on a future date and earning your highest marks. Sincerely, Hotel Management
Difficult to find There is no sign that says "Charleston Hotel," Just, "Extended Stay," so one had to be a mind reader to find it. In the future I would not economize on an airport hotel. It was ok for it's type.
Business response:
Lewis, thank you for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we are sorry for the inconvenience you had. It is never our intention to disappoint you in any way, and we hope you will choose us again in the near future for your needs. Sincerely, Hotel Management
Sleeping With The Cockroach 1st...the room they gave my husband was NOT the room I booked. They had to change rooms twice. (He had been driving all day...not happy). 2nd...cockroaches!! No explanation needed. 3rd....hotel REFUSED to issue refund EVEN THOUGH THEY HAVE COCKROACHES!! Gross. Never again.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you and your husband will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Location where I needed it Non smoking hotel but my room was like a smoke stack For a non smoker you get no relief or sleep !!!
Business response:
Thank you for being a guest at our hotel. Although you liked our location, we sincerely apologize for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,135 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.