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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were roaches all over, coming out of the door cracks, out of the sink, broken cabinets, peeling cabinets, showers feeling like you were going to fall through, semen on the pull out bed, elevator got sick, foul and rotten smells in the hall ways, no laundry soap in the lever room.
Business response:
Dear Valerie, Thank you for sharing your experience. We sincerely apologize for the cleanliness and condition of your room and the lobby causing you discomfort. This is far from the standard we strive to maintain, and we are deeply concerned about the issues you described. We will review your concerns with our housekeeping and pest control team to ensure such problems are addressed. Our front desk team is here to help you. We hope to make improvements on your return trip and deliver better memories.Sincerely,Hotel Management
I have photos of roaches in my room, mold on the ceiling, bathroom door wouldn’t shut, elevator got stuck, bath tub was weakened, cabinets are broken
Business response:
Dear Valerie, Thank you for your feedback. We deeply apologize for the issues you encountered during your stay, including the presence of roaches, mold, and maintenance problems. This is not the standard we strive to uphold. We are addressing these concerns immediately with our maintenance and housekeeping teams to ensure a thorough review and necessary repairs. Your comfort and satisfaction are very important to us, and we appreciate your bringing these matters to our attention. We hope to have the opportunity to improve yo... read more
Worst
Business response:
Dear Marvin, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
The worst place ever. As soon as we opened the door there was a gust of heat coming out. And once we strayed to get comfortable we began to see big and baby roaches crawling out of the ac unit and crawling around the window. We instantly went down stairs to exchange the room which they had no more of which left us to try and find another hotel at 1am. Still waiting on a refund..
Business response:
Dear Breanna, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
I booked hotel for 2 weeks for my mom while her home was being renovated. The general manager was rude to her. She refused my moms request for an upper floor room and when my mother complained of the broken lock on door, filthy chairs in room, and clogged sink the manager spoke to another guest about how much my mother complained
Business response:
Dear Nichole, Thank you for sharing your mother's experience on her recent stay at our hotel. We appreciate you sharing your feedback with us, and we sincerely apologize for not providing her with the outstanding stay you deserve. We will discuss this with the concerned individuals and will ensure this never repeats. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest.Sincerely,... read more
Bad attitude the front desk lady
Business response:
DearRoberto, Thank you for your feedback. We are sorry for the disappointment caused by the behavior of the front desk associate, which disturbed your overall stay. This issue is different from the kind of service we aim to provide. Moving forward, we will examine this and ensure our ability to handle such a situation improves. We understand your frustrations and appreciate your patience. We hope this isolated issue will not prevent you from returning for the better experience you deserve.Sincerely,Hotel Management
Quiet but nasty Nice front desk service and quiet, but the room smelled horrific and the carpet was moist. I had to keep my shoes on. I also spotted 2 roaches along the wall. Not worth the price, which was pretty cheap.
Business response:
DearGuest, Thank you for choosing us and sharing your experience with us. We apologize for the inconvenience caused by the issues mentioned and your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. On the other side, it is nice knowing you were pleased with our front desk team and found the price budgeted. Once again, we are sorry for letting you down. Please return; we wil... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.