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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel experience of my life. The hotel smells like ammonia throughout. The room looked like it hasn't been cleaned when we arrived and we were nervous to stay. We should have left. Work up in the morning to an infestation of bed bugs on both beds. Thankfully we had kept our luggage off the ground. The manager was rude and basically yelled at us when we asked for a refund. Wouldn't look at the clear photo or video evidence we took of the bed bugs or go to the room to look. They were still crawling all over the bed when ... read more
Business response:
Dear Matt, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The room was really bad. Huge spiderweb in the corner. Mold in the bathroom. Breakfast was a few granola bars and some oatmeal.
Business response:
Dear Jacob, Thank you for the honest comments about your stay with us, and we apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
We never stayed. If you have a late flight do not book here. If you get delayed, they do not have check in after midnight. Who ever heard of such a thing? It’s a hotel not a supermarket. At least they were kind enough to cancel and refund us our reservation when I called from the tarmac. Thanks Expedia virtual agent for your help with this . Nothing like looking for a place to stay at 2am
Business response:
Dear Gary, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we're sorry our check-in policy inconvenienced you. Though we're glad you received your refund, we will share your concern with our leaders to avoid such inconvenience for our future guests. We hope to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
The room was clean but very old and needs updating. The bathroom door could not close and the pull out couch was a twin the room could not accommodate 4 people they could not provide another room. The hallway smelled of weed plus room located over hotel laundry room so the room vibrated all night.
Business response:
Dear Sherri, We apologize for the disappointing stay you had with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We encourage you to try us again soon. We are confident you will enjoy the exceptional stay you deserve. Sincerely,Hote... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.