This profile has been claimed by the business owner or representative.
Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room size is decent, relatively clean. However, the feel is dated and there is a strong Indian food odor in the room and the hall smells like smokes of some sort which triggered my allergies. Had to open the windows and cranked the A/C for a to mitigate the odors. Breakfast sucks: only bad coffee muffins and some packages of oatmeal. For the price, I would not have stayed here.
Business response:
Dear Kevin, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management
Three Bad Nights Check-in was ominous. 1st room offered smelled strongly of dog kennel, 2nd smelled like fried chicken. We accepted the 3rd but it also had a pervasive animal odor. Bed was uncomfortable, found myself sleeping in previous occupants' imprint!!
Business response:
Dear Judith, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us, and we take it seriously. It's disheartening to hear about your room conditions and comfort level issues. We will address these concerns promptly to ensure such incidents do not recur. Your comfort and satisfaction are our top priorities, and we regret that we fell short on this occasion. Please know that your comments will be used to enhance our services for future guests. We sincerely appreciate yo... read more
Booked 3 separate rooms for approx 2 weeks. There were roaches in 2 of the rooms including waking up to one in the bed! Also, this reservation and another Extended stay reservation had booking issues 3 separate times in a 2 week period in which I had to be on the phone for several hours to resolve because the hotel was missing the confirmation numbers even though the rooms were paid for.
Business response:
Dear Chantelle, We sincerely apologize for the inconvenience you experienced during your stay and the challenges with your reservations. It is disheartening to learn about the pest issue, and we are addressing it promptly. Your feedback is invaluable, and we are taking immediate steps to ensure a more positive and seamless experience for our guests. We appreciate your understanding and patience. If there's anything more we can do to address these matters, please reach out to us directly. We hope to regain your trust in the f... read more
Yuk, Cockroaches discovered in my clothes. Bed uncomfortable. -3 rating
Business response:
Dear Brian, We're genuinely sorry to learn about the unpleasant experience you had during your stay. This falls short of the high standards we strive for, and we deeply regret any inconvenience caused. Our team is taking immediate action to address the issues you've raised, including a thorough inspection and pest control measures. Please allow us an opportunity to make amends, and we appreciate your understanding. We hope to have another chance to provide you with a better experience.Sincerely,Hotel Management
I can’t give a review of the property because my reservation was given away. My family and I were scrambling at 11 o’clock at night in an unfamiliar area to find other accommodations. The staff offered no explanation and there was no offer to help find other accommodations.
Business response:
Dear Cynthia, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action to serve you better. Meanwhile, reach out to us for further inquiries. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.