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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was good. Quality of property was not good. Overall it was fairly dirty and run down. Staff at front desk were not very friendly or helpful.
Business response:
Thank you for your recent stay and for your comments. We apologize for not providing you with a stellar stay. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Rooms not very clean carpet smells they shampoo but doesn't soak up all the water.
Business response:
Jonathan, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning t... read more
The room was really dirty. I went to grab my shoe that was half under the bed and grabbed a used bandaid and dirty napkin instead. So unsafe. It was just very dirty
Business response:
Holly, thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
What no ice bucket!‘︿’‘︿’
Business response:
Penelope, although we make every effort to be perfect, sometimes we fall short. We are sorry for the inconvenience you had with here. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Daniel w/ Expedia was not honest when we booked the room, we had 3 requirements (a workout room/pool, beer & wine bar & a water view of downtown Charleston,SC) NONE OF THOSE THREE THINGS WERE AVAILABLE WITH THIS HOTEL. Even though Daniel assured me they were. The room had been smoked in and was not as clean as we would have liked. We will not return to this site.
Business response:
Brenda, thanks for being our guest! We are very sorry for the miscommunication you had with the travel agency. We take pride in providing clean and comfortable rooms for our guests, so we are sorry that we fell short of our standards during your visit. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Check in and check out were quick and easy. Room was cleaned before we checked in, but it was in obvious need of a deeper clean. Pop spilled down the side of the leather chair. Mold had clearly been scrapped off of the bathroom ceiling. Definitely would not stay here again.
Business response:
Thank you for taking the time to review your stay with us. We are sorry for the inconvenience you experienced. Your concerns have been shared with our housekeeping team to be more diligent with their work. We appreciate you bringing this to our attention, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Not very happy. The toilet did not work right.The room smelled like cigarette smoke.People standing out side of my window . Breakfast was not as advertised.
Business response:
Jonathan, thank you for your feedback. We apologize for the inconvenience you had due to the toilet and for the smoke smell you experienced in your room. We have asked our maintenance team fix the problem with the toilet immediately. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will consider a return visit so we can make a much better impression. Sincerely, Hotel Management
I got a bad spider bite while sleeping. No bottled water available. The vending machine was empty. 3 nights and no room service. Tv sucked. Never go there
Business response:
Thank you for your review. Please accept our apologies for the difficulties you experienced during your stay with us. We assure you that we have discussed your feedback with the concerned departments, and we’re taking appropriate steps to prevent such incidents from happening again in future. We hope you will consider giving us a second chance the next time you are in Mt Pleasant. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.