This profile has been claimed by the business owner or representative.
Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad feelings We got to the front desk and the first impression was not good at all. Looks unsafe and not clean. We didn't spend the night at this location and had to stay in an other hôtel and pay for an other room. We feel inconfortable by using our extra night for nothing. We still have 12 days before heading back to France and we won't be able to get another extra one. For tonight we've booked through Agoda as we didn't want to take a chance to bé desapointed again. I guess you should take this hotel off your list.
Business response:
Dear Jean Bernard, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the room, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management
This is a homeless shelter. The room I was given was completely dirty. Filthy. The TV didn’t work, the couch did not have cushions, the bathroom was dirty. I roomed smelled of complete smoke. There was some guys hanging around smoking and just watching your ever move making you feel completely unsafe. For the price you pay go somewhere safer, especially if you have a family.
Business response:
Dear Terrence, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!S... read more
Place was covered in roaches the bathroom wasn’t cleaned smells like animals
Business response:
Dear Katerrius, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, we will ensure that the suite you occupied is professionally inspected and treated as a precaution. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling fo... read more
Terrible
Business response:
Dear Alex, Thank you for choosing us and sharing your feedback. We're sorry your experience does not exceed your expectations. If you have any specific feedback or concerns you'd like to share, please feel free to let us know. Your feedback is important to us, and we're always looking for ways to improve and provide a better experience for our guests.Sincerely,Hotel Management
Not good They have roaches. A lot. And i left my blanket there called a few hours later and they supposedly never found it. Front door has tape so it doesnt get locked ever. No door in the back.
Business response:
Dear sharelle, We are sorry to hear about your negative experience during your stay and apologize for any inconvenience caused. We take all feedback seriously and will be addressing these issues with our team to ensure that they do not happen again in the future. Our staff is trained to handle lost items, and we will contact you if your item is recovered. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We will also share your concerns about the door with ... read more
Never This was one of the worse places to stay, there was food left in the microwave, the shower leaked all night, ppl was outside of the place waiting for others to come in and out so they could go in. The hallways did not smell great at all.
Business response:
Dear Caprice, We're sorry to hear that your stay with us was not up to your expectations. We take all feedback seriously and will address the issues you mentioned with our staff. We apologize for any inconvenience caused by the food left in the microwave and the shower leak. We will make sure to improve our cleaning and maintenance processes to prevent this from happening again. We understand that the presence of people waiting outside the building was uncomfortable for you, and we will work on improving our security measure... read more
DO NOT STAY BURN THIS PLACE DOWN This hotel needs to be shut down. IMMEDIATELY! I was checked in at 2:30 so i could change in time to make a wedding. There was a stench of pee and manure across from the elevator on level 3 which was unbearable. Once i arrived back to the room there were roaches everywhere. The kitchen area the bed area the common area.
Business response:
Dear Octavius, Thank you for staying with us and sharing your feedback. Please accept our sincere apologies for the inconvenience you encountered during a special occasion. Your feedback is distressing, and we take it seriously. The cleanliness and comfort of our guests are our top priorities, and we have immediately initiated a thorough inspection and extermination process to address the pest and odor issue. Your feedback is invaluable in helping us improve, and we are committed to providing a much better experience in the ... read more
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,933 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.