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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant There was no night front desk service I had to go in through a cracked door just to get in. Lucky I ran into a employee that helped me check in but I had no card for my room or anything. Nothing other than where it was located . Very bad service.
Business response:
Dear Lamilian, Thank you for sharing your experience. We apologize for the challenges you faced during your check-in process. Your feedback highlights important areas for improvement, and we will address this with our team to enhance guest support, especially during late hours. We appreciate your understanding and hope for the opportunity to provide a smoother experience in the future. Sincerely, Hotel Management
Pleasant
Exceptional
It was a clean peaceful stay. Nothing Good
Business response:
Dear travis, Thank you for your feedback! We're glad you found some aspects of your stay at Extended Stay America to be good. We appreciate your input and look forward to the opportunity to improve your experience during a future visit. Sincerely, Hotel Management
Exceptional
Very Good
Pleasant Room could have been cleaner upon arrival Staff was very friendly and helpful
Business response:
Dear Jamie, Thank you for your kind words about our staff's friendliness and helpfulness. We always strive to provide a positive experience, and we appreciate your feedback about room cleanliness. Our team is working hard to ensure all rooms meet high standards. We hope to have the opportunity to welcome you back and provide a spotless stay in the future. Sincerely, Hotel Management
Pleasant
Exceptional
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.