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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Welcome to Extended Stay America - Charlotte - Northlake! We are the perfect location for business travelers, students, tourists and those relocating to the Charlotte, NC area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is only 1 mile from the Northlake Mall. From our location, you can easily visit local attractions such as the Mint Museum Uptown, Discovery Place, the U.S. National Whitewater Center and the NASCAR Hall of Fame. When you stay at an Extended Stay America... read more
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was ok until i got there and was told my husband needed a i.d to stay there w me and he didnt have i.d. So that was dissappointing.
Business response:
Thank you for your in-depth review or your stay, Brandy. We sincerely apologize that you were disappointed during your visit, and that our check-in and guest registration process failed to meet your satisfaction. We work hard to remain consistent and fair and treat all our guests with a high-level of customer service and hospitality. We do require that all guest’s check-in at the front desk and provide their ID. This ensures the safety of all our guests as well as ensuring that we can account for who is in the room in case a... read more
Feeling at Home Excellent
Business response:
Wow! What an amazing rating! Thank you so much for choosing WoodSpring for your travels and we hope to see you again soon, Wendell!
Worth the money. Room was clean and comfortable. I would stay there again if i needed to.
Business response:
Thank you for the wonderful rating. We are so glad you were pleased with your stay, Frederick, and would love to welcome you back soon!
Streaks, stains on bed sheets. Spots on furniture. There was a liquid stain on the bed skirt. Horrible smell inside of the room I had to get spray and there was no coffee maker! I won’t come here again
Business response:
Thank you so much for your review. We value the opinion of all our guests as it makes us see the areas that may fall short in. We truly apologize that we failed to satisfy your expectations due to the issues with the overall cleanliness. We will use the feedback that you provided to address these concerns with our housekeeping team for proper action and resolve. We do hope that your future travels are wonderful ones.
Good. Weird check in experience. They close the front desk after 7pm and make you call an emergency number in order to get someone to come to the desk. I found that odd. It is a non-smoking facility but the elevator smelled like marijuana. It was a good experience overall, room was clean and up to date. I will stay here again, because the location and price are good.
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk, along with the issues with the offensive odors, Autumn. That is certainly not the first impression we were aiming for. Since we are more of an extended stay, are lobby hours are limited and differ from that of most hotels. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
Nice clean hotel with friendly staff and easy parking
Business response:
We are so happy to see that you enjoyed your time with us! We truly appreciate you taking the time to rate us! Please come back to see us soon!
No receptionist had to wait 10 minutes for her to show up. Was apparently a policy for COVID. But inconvenient
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk. We know that your time is valuable, and efficiency is paramount while traveling. Being that we are more of an extended stay - we offer limited front desk hours. We know that this is not what most guests are used to and apologize for any inconvenience that this caused.
Business response:
What a phenomenal rating, Katherine! Nothing makes us happier than to see that you had such a great time at our hotel. We hope to see you again soon the next time your travels bring you to the area!
Business response:
We're so glad you enjoyed your stay with us, Clifford! Thank you for the terrific rating and we hope to see you again soon!
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 4.6 star rating with 532 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.