Extended Stay America - Charlotte - Northlake

Business response:

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you found our team to be friendly and accommodating. We sincerely apologize for the issue you encountered with the television during your stay. We understand how important it is to have a fully functioning entertainment system, and we will review this matter to ensure improvements are made. Your input is valuable, and we appreciate you bringing this to our attention. We hope to welcome you again and provide a more satisfying experience on your next ... read more

Business response:

Dear Worley, Thank you for sharing your experience. We’re pleased to hear you found your stay convenient and peaceful. We apologize for the issue with the TV, and we understand how frustrating that can be. Please know our front desk team is always available to assist with any in-room matters, and we appreciate your understanding. We value your feedback and look forward to welcoming you back for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Lawrence, Thank you for sharing your feedback. Although you had a satisfactory stay but we’re sorry that your stay didn’t fully meet your expectations. We’re continuously working to improve our guests’ experience, and your comments help us identify areas where we can do better. Our front desk team is always here to assist you. Please feel free to connect in case of any further clarifications. We hope to have the opportunity to welcome you back in the future and provide a better stay. Sincerely, Hotel Management 

Business response:

Dear Sneed, Thank you for sharing your feedback. It appears your experience was mixed, and we regret that certain aspects did not meet your expectations. Guest satisfaction is a priority, and your comments will be reviewed to identify areas for improvement. We appreciate your time and hope to provide a better experience in the future. Sincerely, Hotel Management