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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Good We had to go downstairs like 4 times to get a new room key ! Finally front desk staff went up to try it and key didn't work. Finally was transferred to a new room with new key! Location
Good
Pleasant
Very Good
Exceptional
Would book again Can’t control other guests stomping or smoking The location highway easy access
Business response:
Dear Clarence, Thank you for staying with us. We are glad the location was convenient for you. We understand that noise and smoking from other guests can be disruptive, and we sincerely apologize for any inconvenience. Your comments are valuable to us, and we are continuously working to enhance the guest experience. We look forward to welcoming you back for another enjoyable stay at Extended Stay America. Sincerely, Hotel Management
Good
Pleasant The smell of the hotel was less than pleasant and my key worked to someone else’s room so I had to wait around 10 mins before I could even access my actual room Great staff
Business response:
Dear Anaka, Thank you for your feedback. We are glad to know that our staff provided a positive experience. However, we sincerely apologize for the inconvenience caused by the issue with your key and the conditions of the room. This is certainly not the standard we aim to uphold, and we are addressing these matters with our team to prevent them from happening again. Your experience does not reflect the high standards we strive to maintain, and we truly appreciate your understanding. We hope you will consider staying with us ... read more
Good
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.