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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would book again Can’t control other guests stomping or smoking The location highway easy access
Business response:
Dear Clarence, Thank you for staying with us. We are glad the location was convenient for you. We understand that noise and smoking from other guests can be disruptive, and we sincerely apologize for any inconvenience. Your comments are valuable to us, and we are continuously working to enhance the guest experience. We look forward to welcoming you back for another enjoyable stay at Extended Stay America. Sincerely, Hotel Management
Good
Pleasant The smell of the hotel was less than pleasant and my key worked to someone else’s room so I had to wait around 10 mins before I could even access my actual room Great staff
Business response:
Dear Anaka, Thank you for your feedback. We are glad to know that our staff provided a positive experience. However, we sincerely apologize for the inconvenience caused by the issue with your key and the conditions of the room. This is certainly not the standard we aim to uphold, and we are addressing these matters with our team to prevent them from happening again. Your experience does not reflect the high standards we strive to maintain, and we truly appreciate your understanding. We hope you will consider staying with us ... read more
Good
Very Good
Exceptional
Pleasant and Comfortable. N/A N/A
Johanna and Jayla are amazing as well as the rest of the staff! No hot breakfast The staff!
Business response:
Dear ANGELA, Thank you for highlighting Johanna, Jayla, and the rest of the team! Their dedication truly makes a difference, and we’re delighted you appreciated their efforts. At Extended Stay America, we’re always looking for ways to enhance the guest experience and hope to welcome you back for another enjoyable stay. Sincerely, Hotel Management
Amazing staff and very clean.
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,193 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.