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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Welcome to Extended Stay America - Charlotte - Northlake! We are the perfect location for business travelers, students, tourists and those relocating to the Charlotte, NC area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is only 1 mile from the Northlake Mall. From our location, you can easily visit local attractions such as the Mint Museum Uptown, Discovery Place, the U.S. National Whitewater Center and the NASCAR Hall of Fame. When you stay at an Extended Stay America... read more
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like the fact I was there for an entire week and housekeeping never came to my room
Business response:
Hello Charnessa. Thank you for your review. We are happy to see the good rating, but apologize that you may not have been aware of our cleaning schedule. Since we are more of an extended stay, we do offer bi-weekly cleanings included in the rate. For any additional cleanings, these can be requested at a small additional fee. We are so sorry that we did not meet your expectations in this area and wish you all the best in your future travels.
Welcoming
Business response:
Thank you for your review and rating, Michael. We are so happy that you enjoyed your time with us! We would love to welcome you back the next time you are in the area!
Check in The check in process was very long
Business response:
Thank you for sharing your experience as we truly value the opinions of our guests. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.
Business response:
Thank you so much for the good rating, Tammie! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
Business response:
We are so happy to see that you enjoyed your time with us, Gabrielle! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Not the best visit I've stayed at this location once before, which was unproblematic. This time, the after hours phone was ripped from the wall, and I overheard two very loud domestic disputes/fights within a 12-hour span; the first occuring around 6am. I'll probably stick to another location I've frequented many times before.
Business response:
Oh no! We can't apologize enough for this troubling experience, Christopher. We know how important a good night's rest is and we are so sorry that you experienced so many noise disruptions that prevented that from happening. We are so sorry for how this impacted your time with us and we will use your feedback to help us improve.
Business response:
We are so glad our accommodations met your needs so beautifully during this stay. We are pleased it was a wonderful 'Simple. Done Better.' experience for you and we are ecstatic to see that you enjoyed your time with us!
Business response:
Thank you for your wonderful review! We would love to welcome you back soon!
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 4.6 star rating with 532 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.