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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional Everything was great. No complaints. The staff was extremely helpful and professional. Very kind.
Business response:
Dear Tina, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon. Sincerely, Hotel Management
Exceptional Amazing front desk staff
Business response:
Dear Tina, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. We are overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are committed to making every guest’s stay memorable, and we look forward to the opportunity to do so again soon! Sincerely, Hotel Management
Exceptional
Clean room, terrible after hour check in process Horrible check in , I sent a separate note to the hotel , tv in the room did not connect , kept getting no signal Clean room a
Business response:
Dear Salah, Thank you for your feedback and for noting the cleanliness of your room. We apologize for the inconvenience you faced during the after-hours check-in process and understand how frustrating that must have been. A smooth and timely arrival experience is vital to us, and we will be addressing this with our team. We’re also sorry the TV did not function properly during your stay. Please know our front desk is available to assist with such issues when notified. Additionally, we appreciate your effort to share your con... read more
Wonderful No soap. They were able to accommodate me at the last minute..
Very Good
Good
Safe, clean , perfect! N/A Very clean, Nice People, and A wonderful TV & Wifi Connection!.
They need to let the people who have pets know, to pick their pets mess up Found some more small nails in the parking lot, parked beside the curve of the island in the parking lot, woke up the next morning to go to work, and a couple of dog feces all beside my truck, at both doors Convenient,right off the highway, not over crowded
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,193 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.