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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional
Exceptional
Exceptional
Wonderful
Pleasant Elevator didn't work
Business response:
Dear Bernadette, Thank you for being our guest. We do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this adequately. We hope to provide you with a flawless visit the next time you are in the area. Sincerely, Hotel Management
would stay again if I’m not in a hurry to get through the check in process computer system was very slow. took 45 minutes to check in! name on reservation was correct but after I finally got checked in, the name on the account was wrong! location was easy in and easy out. Very clean and neat.
Business response:
Thank you for staying with us, we look forward to seeing you again.
Exceptional
You all are inconsiderate thieves !! I stayed here 4wks!!! No chair for my desk, 2wks I had no tv , 1 load of wash/dry cost $9!!! They never salted the walk or lot when it iced — almost killed myself! And I pd a full week $483,left 3days early and only got $55 refunded ! I will never stay here again voluntarily— or recommend to stay here! Bunch of nasty crooks!! The only person worthwhile was the night reception , Zollie. Always polite and courteous.
Business response:
Dear Christina, We sincerely apologize for the frustration and disappointment you experienced during your extended stay, as this is not the level of service we strive to provide. We regret the issues related to room amenities and the refund process. We do appreciate you recognizing Zollie for his polite and courteous service, and your feedback regarding our operations will be shared with management team for review. Your comments are important to us, and we hope to have the opportunity to welcome you back under improved circu... read more
Never again will I stay at a extended hotel No iron no microwave and it was a lot of homeless people outside Nothing
Business response:
Dear Lakisha, We appreciate you taking the time to share your comments and are sorry to hear that your stay did not meet your expectations. Our Select Suites brand is designed to provide budget-friendly extended-stay accommodations, offering spacious rooms and kitchen facilities while allowing guests to use their preferred personal care items. committed to providing comfortable, value-focused stays for our guests. Please note that irons and ironing boards are available at the front desk, and our team is always happy to assis... read more
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.