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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Needs upgrade, dirty hotel, not safe if traveling alone if you were a woman. The hotel was dirty, lacked hospitality, my partner and I had to switch rooms because our original was smelly, dirty and overall looked bad. The second room which we settled on was cleaner but lacked toiletries and we just didn’t feel safe enough. The door was broken thin wood door. Location was close to restaurants and the mall.
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We regret that your experience did not reflect the standards we strive to uphold. Providing a secure and comfortable stay is our top priority, and we apologize for the concerns you experienced regarding cleanliness and overall condition. While we are pleased that the location was convenient, it is disappointing to know that the accommodations did not meet your satisfaction. Your comments have been shared with our team, allowing us to focus on improvements. We apprecia... read more
Bad
Poor
Terrible hotel I liked nothing about this place I left the hotel almost as soon as I checked in It had mold and didn’t have breakfast as said on website
Business response:
Dear Lance, Thank you for taking the time to share your experience. It’s disappointing to learn that your visit did not meet expectations, and we sincerely regret any inconvenience caused. Your feedback is important and has been shared with the appropriate team to ensure it’s addressed. We truly appreciate your honesty and hope for the opportunity to provide you with a more comfortable and satisfactory stay in the future. Sincerely, Hotel Management
Disappointed. There was NO soap in the room at all! Hand soap,dish soap, body wash. Nothing to wash anything with! Also no breakfast and or coffee. No a lot I can say I really liked.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations, especially regarding the grab-and-go breakfast and the missing essentials. Items like soap should be readily available, and we regret any inconvenience this may have caused. While such items can be requested at the front desk, we acknowledge that better communication and attention to detail were needed. Your comments have been shared with our team to help enhance consistency, and we hope to provide a smoother stay in th... read more
Worse ever Everything rooms dirty you have to pay for everything sheets towels cloths dishes shampoo soap everything no breakfast not even coffee but online they offer better have your own everything if you should go there that’s sad your price of your room change everyday Front desk Brenda and Angela they were so nice and helpful
Business response:
Dear Tiffani, Thank you for taking the time to share your thoughts. It’s truly appreciated to hear kind words about the team, especially Brenda and Angela. They’ll be pleased to know their efforts made a positive impression. Your comments have been noted, and while every guest experience can vary, your feedback helps guide ongoing improvements. We value your perspective and hope to have the opportunity to welcome you back for a more enjoyable visit in the future. Sincerely, Hotel Management
Horrible Room ranked of smoke! Bug bites! No good for a dollar Nothing
Business response:
Dear Amanda, Thank you for taking the time to share your experience. It’s disheartening to hear that your stay did not meet expectations, and we sincerely apologize for any discomfort you encountered. Guest satisfaction is important to us, and your comments have been shared with the appropriate team to ensure improvements are made. We’re grateful for your feedback and hope you’ll consider giving us another opportunity to provide a more pleasant and welcoming visit in the future. Sincerely, Hotel Management
Don't do it I reserved a king suite. The room is recieved looked like it belonged in a slum in tijuana Staff were friendly
Business response:
Dear James, Thank you for your feedback. While it’s reassuring to know our team provided a welcoming presence, it’s deeply concerning that the rest of your stay did not align with expectations. We take all guest impressions seriously, and what you described falls far from the standard we strive to uphold. Your comments will be thoroughly reviewed with our team to ensure appropriate action is taken. We appreciate you bringing this to our attention and hope for the chance to offer a significantly improved experience in the fut... read more
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,114 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.