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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall my stay for the night was a 6/10 The property wasn’t as clean I guess because it’s fairly new but I seen dead bugs in the bathroom and the towels in the bathroom already had hair on it. The elevators weren’t working had to use the stairs. Then while checking in there is an additional fee and waver/ agreement they have u sign. Also when checking out no one was at the desk to collect the key or anything so I called the number on the wall a lady answered telling me to just leave the keys on the desk. In my opinion they ... read more
Business response:
Dear Christina, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. Considering our location, we hope to have another occasion to host you in the future and prov... read more
You all are inconsiderate thieves !! I stayed here 4wks!!! No chair for my desk, 2wks I had no tv , 1 load of wash/dry cost $9!!! They never salted the walk or lot when it iced — almost killed myself! And I pd a full week $483,left 3days early and only got $55 refunded ! I will never stay here again voluntarily— or recommend to stay here! Bunch of nasty crooks!! The only person worthwhile was the night reception , Zollie. Always polite and courteous.
Business response:
Dear Christina, We sincerely apologize for the frustration and disappointment you experienced during your extended stay, as this is not the level of service we strive to provide. We regret the issues related to room amenities and the refund process. We do appreciate you recognizing Zollie for his polite and courteous service, and your feedback regarding our operations will be shared with management team for review. Your comments are important to us, and we hope to have the opportunity to welcome you back under improved circu... read more
Never again will I stay at a extended hotel No iron no microwave and it was a lot of homeless people outside Nothing
Business response:
Dear Lakisha, We appreciate you taking the time to share your comments and are sorry to hear that your stay did not meet your expectations. Our Select Suites brand is designed to provide budget-friendly extended-stay accommodations, offering spacious rooms and kitchen facilities while allowing guests to use their preferred personal care items. committed to providing comfortable, value-focused stays for our guests. Please note that irons and ironing boards are available at the front desk, and our team is always happy to assis... read more
MLK weekend 2026 1• I booked a room for 2 adults and 2 children, only two face clothes, two towels. Not enough for everyone.... NO HOUSE KEEPING STAFF 2• Mattress was hard, springs were felt all night. The beds looks to sit on a cheap futon like frames. No box spring, double no to a pillow top. Just sad 3•The plastic cover under the sheets were stained. 4• Sovetop.. NO pots,pans,plates ,glasses,cutlery ,nothing.. 5• The phone had a charge for local calls.. 🤔 most people have cellphones though.. 6• No ice machines 7• No coff... read more
Business response:
Dear Brittany, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Our front desk team is always here to assist you. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giv... read more
Fair
Very Poor
Bad
Fair Dirty carpet, room nasty I cleaned it myself, dogs in the rooms barking, peeing in the lobby, elevator, elevator not working over entire weekend. Location
Business response:
Dear Brad, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the overall environment during your stay. The concerns you encountered are unacceptable and far below the standards we strive to maintain. We also regret the inconvenience caused by the elevator being out of service over the weekend. Our expert team is already at work to ensure this is fixed at the earliest. Our housekeeping and front desk teams are also reviewing the areas for improvement. We appreciate you bringing the... read more
not good it was mold in the bathroom
Business response:
Dear Kinney, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,193 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.