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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Todo fue malo Nada mal servicio y me cobraron por Booking y por el hotel directamente.
Bad
Bad Everything and there was.no pool Nothing
Business response:
Dear Deja, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Fair
Bad Me dieron la habitación que no era!! Nada
Business response:
Dear Jonathan, Thank you for your feedback. We’re sorry to hear that your experience didn’t go as expected and regret the inconvenience you encountered with your room assignment. Guest satisfaction is important to us, and we take comments like yours seriously as we work to improve our service. We hope you’ll consider giving us another chance in the future to provide the stay you were hoping for. Sincerely, Hotel Management
Bad Me dieron el cuarto que no era Nada
Business response:
Dear Jonathan, Thank you for sharing your experience. We’re disappointed to hear that there was an issue with your room upon arrival. Ensuring our guests receive what they expect is a priority, and we regret that this wasn’t the case during your visit. Your feedback has been noted, and we hope for the opportunity to welcome you again for a much-improved stay. Sincerely, Hotel Management
Bad
Hot room but decent stay. My ac didn't work so room was hot Staff was friendly and accommodating
Business response:
Dear Workman, Thank you for taking the time to share your feedback. We're pleased to know our team made your stay more comfortable through their attentive service. However, we're sorry to hear about the temperature issue you experienced. Your comfort is important to us, and we regret that this aspect fell short. We will work with our maintenance team to ensure that the issues with the room's AC are promptly and effectively resolved to prevent such occurrences in the future. We hope you'll consider visiting again so we can pr... read more
Very underwhelming. I hope I never have to stay at a place like this again. I booked through Booking.com and was quoted $429, but when I arrived, I was told the price was $495. After about 30 minutes of back-and-forth, the front desk finally got it corrected, saying the booking system wasn't updated. The lobby smelled strongly of weed, and the overall feel of the hotel reminded me of the Spirit Airlines of the hotel world—everything had a fee. According to the Extended Stay America website, rooms come with fully stocked kitc... read more
Business response:
Dear Brian, Thank you for taking the time to share such detailed feedback. We’re truly sorry your stay did not meet your expectations and for the frustration caused by the billing issue and missing kitchen items. We understand how disappointing it must have been to arrive prepared to cook, only to find the supplies unavailable. Your comments about the odor and amenities have been shared with our team to address improvements. We appreciate your perspective and hope you’ll consider giving us another chance to provide a more sa... read more
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.