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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional
Wonderful
Pleasant Elevator didn't work
Business response:
Dear Bernadette, Thank you for being our guest. We do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this adequately. We hope to provide you with a flawless visit the next time you are in the area. Sincerely, Hotel Management
would stay again if I’m not in a hurry to get through the check in process computer system was very slow. took 45 minutes to check in! name on reservation was correct but after I finally got checked in, the name on the account was wrong! location was easy in and easy out. Very clean and neat.
Business response:
Thank you for staying with us, we look forward to seeing you again.
Exceptional
Awful. Depressing. Soul destroying. Stressful. Dirty. Sad. I was woken by Police next door intervening with patrons. Then a dog attacked a policeman with the owner chasing the dog. Then there was a fight and screaming match between patrons. Then most people were in their pajamas and slip slops all day. The carpets are dirty. There are no utensils to use. The bathroom door was half kicked in. The floors were black with dirt. The toilet didn't flush. The fridge was chipped all over. The bedding was non-existent. The location r... read more
Business response:
Dear Krige, Thank you for taking the time to share your experience with us. We regret that the issues you described did not leave you with the restful experience you had hoped for. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Additionally, we do not take the cleanliness of our hotel lightly, as this is an essential prior... read more
Bad As soon i park to do my check in..they try to get my car from parking lot ..with no explanation with my wife and kids inside the car Nothin
Business response:
Dear Fernandez, Thank you for sharing your experience. We are very sorry to hear about the confusion and distress you encountered during your arrival, especially with your family present. This is not the welcoming experience we aim to provide. We understand how concerning it must have felt, and we apologize for the lack of clear communication from our team. Your feedback has been shared with staff to reinforce proper procedures and ensure situations like this are handled with greater care and transparency. While parking mana... read more
Very Poor
Fair
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,224 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.