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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
would stay again if I’m not in a hurry to get through the check in process computer system was very slow. took 45 minutes to check in! name on reservation was correct but after I finally got checked in, the name on the account was wrong! location was easy in and easy out. Very clean and neat.
Business response:
Thank you for staying with us, we look forward to seeing you again.
Exceptional
Fair
Very very poor staff The staff made my fiance cry after the way the check in went. She was bullied by the hotel clerk after driving 12 hours when she is handicap and was in serious pain. I reached out to hotel and booking. Com and nothing has been done so far Nothing
Business response:
Dear John, We’re very sorry to read about the experience you described and regret the distress this situation caused your fiancée during check-in. The interaction you outlined is certainly concerning, as every guest should be treated with respect and understanding, particularly when additional assistance may be needed. Please know that your feedback has been shared with our leadership team so the matter can be carefully reviewed and to reinforce the importance of courteous, professional assistance in every guest interaction.... read more
Disappointing
Bad
Fair
Bad Everything I didn't like 5
Business response:
Dear Johnson, Please accept our apologies for the disappointing stay you had with us. Our goal is always to provide comfort and satisfaction for our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We are committed to making meaningful improvements moving forward, and we hope you will give us another chance to provide you with a more enjoyable visit. Sincerely, Hotel Management
Do not book Roaches and dirty toilets and sheets Nothing
Business response:
Dear Martinez, Thank you for taking the time to share your feedback. We regret that your recent visit did not meet your expectations and sincerely apologize for the concerns you had about the condition of your accommodations. This is not the standard we strive to provide, and your comments have been shared with our team for immediate review and corrective action. We appreciate you bringing this to our attention and would value the opportunity to restore your confidence. We hope you will consider returning so we may provide y... read more
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,193 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.