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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
MLK weekend 2026 1• I booked a room for 2 adults and 2 children, only two face clothes, two towels. Not enough for everyone.... NO HOUSE KEEPING STAFF 2• Mattress was hard, springs were felt all night. The beds looks to sit on a cheap futon like frames. No box spring, double no to a pillow top. Just sad 3•The plastic cover under the sheets were stained. 4• Sovetop.. NO pots,pans,plates ,glasses,cutlery ,nothing.. 5• The phone had a charge for local calls.. 🤔 most people have cellphones though.. 6• No ice machines 7• No coff... read more
Business response:
Dear Brittany, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Our front desk team is always here to assist you. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giv... read more
Fair
Very Poor
Bad
Fair Dirty carpet, room nasty I cleaned it myself, dogs in the rooms barking, peeing in the lobby, elevator, elevator not working over entire weekend. Location
Business response:
Dear Brad, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the overall environment during your stay. The concerns you encountered are unacceptable and far below the standards we strive to maintain. We also regret the inconvenience caused by the elevator being out of service over the weekend. Our expert team is already at work to ensure this is fixed at the earliest. Our housekeeping and front desk teams are also reviewing the areas for improvement. We appreciate you bringing the... read more
not good it was mold in the bathroom
Business response:
Dear Kinney, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
It was meh. The entire hallway of the third floor reeked of marijuana. The A/C in the room sounded like it worked but the room didn’t feel like it. For the price it was fair but the smell was definitely overwhelming. Just the staff pretty much. The man at the counter was very kind and approachable.
Business response:
Dear Chad, Thank you for sharing your feedback. We are glad to hear that our front desk staff provided a kind and approachable experience. We sincerely regret that the overall atmosphere impacted your stay. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately to improve the comfort and experience for future guests. We appreciate your insights and hope to have the opportunity to provide a more pleasant stay in the future. Sincerely, Hotel ... read more
Bad I didn't like anything about this hotel Very nasty and dirty staff very rude
Business response:
Dear Darneisha, Thank you for your valuable feedback. We sincerely regret that your experience did not align with your expectations and that you faced challenges regarding cleanliness and service. We have conveyed your observations to our team to ensure these concerns are addressed and to enhance the overall experience for future guests. Your input is greatly appreciated, and we look forward to the opportunity to provide a more comfortable and welcoming stay in the future. Sincerely, Hotel Management
Poor
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.