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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Hot room but decent stay. My ac didn't work so room was hot Staff was friendly and accommodating
Business response:
Dear Workman, Thank you for taking the time to share your feedback. We're pleased to know our team made your stay more comfortable through their attentive service. However, we're sorry to hear about the temperature issue you experienced. Your comfort is important to us, and we regret that this aspect fell short. We will work with our maintenance team to ensure that the issues with the room's AC are promptly and effectively resolved to prevent such occurrences in the future. We hope you'll consider visiting again so we can pr... read more
Very underwhelming. I hope I never have to stay at a place like this again. I booked through Booking.com and was quoted $429, but when I arrived, I was told the price was $495. After about 30 minutes of back-and-forth, the front desk finally got it corrected, saying the booking system wasn't updated. The lobby smelled strongly of weed, and the overall feel of the hotel reminded me of the Spirit Airlines of the hotel world—everything had a fee. According to the Extended Stay America website, rooms come with fully stocked kitc... read more
Business response:
Dear Brian, Thank you for taking the time to share such detailed feedback. We’re truly sorry your stay did not meet your expectations and for the frustration caused by the billing issue and missing kitchen items. We understand how disappointing it must have been to arrive prepared to cook, only to find the supplies unavailable. Your comments about the odor and amenities have been shared with our team to address improvements. We appreciate your perspective and hope you’ll consider giving us another chance to provide a more sa... read more
No coffee No breakfast as advertised! Keys never worked. No coffee and no ice machines. Staff smoking weed outside with guest... without guest! I have pictures! Dogs off leash... Guests on Drugs TWEAKING OUT in parking lot. I was absolutely disappointed! I didn't want to even write a review because some of the staff were nice. MANAGEMENT...DO BETTER! The only thing I liked about this hotel was the location!
Business response:
Dear Thorne, Thank you for reviewing your stay. We are truly sorry to learn that your experience fell short of expectations. The issues you mentioned do not reflect the standards we strive to maintain, and we understand how this affected your visit. Your comments have been shared with leadership for further attention. Although this location does not currently offer breakfast or coffee service, our suites are equipped with full kitchens, providing flexibility and convenience. We’re grateful for your kind remarks about the sta... read more
I would never stay there again Everything nothing
Business response:
Dear Neupane, Thank you for sharing your feedback. We are truly sorry to learn that your experience was so disappointing. Our goal is to provide a positive and comfortable stay for every guest, and we regret that we fell short in every aspect during your visit. Your comments have been shared with our team, as they are important to our ongoing efforts to improve the quality of our service and accommodations. We appreciate you taking the time to share your experience with us. Your satisfaction is important to us, and we look f... read more
Bad
Unfortunately i was unable to stay. I made my reservation online from my house before travelling to NC. Due to weather, Theres no one at the front desk late in the evening. And with having a reservation, they keep booking until all rooms have been occupied regardless of pending reservations. Easy to find.
Business response:
Dear Nina, Thank you for taking the time to provide feedback. We regret the inconvenience you experienced and recognize the impact it had on your travel plans. Guest support upon arrival is a fundamental expectation, and your comments regarding the booking experience and evening assistance will be shared with our team to help prevent such instances in the future. Feedback like yours is crucial to our ongoing efforts to improve our service. Should you choose to return, we hope to provide you with a more reliable and enjoyable... read more
Bad
Needs upgrade, dirty hotel, not safe if traveling alone if you were a woman. The hotel was dirty, lacked hospitality, my partner and I had to switch rooms because our original was smelly, dirty and overall looked bad. The second room which we settled on was cleaner but lacked toiletries and we just didn’t feel safe enough. The door was broken thin wood door. Location was close to restaurants and the mall.
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We regret that your experience did not reflect the standards we strive to uphold. Providing a secure and comfortable stay is our top priority, and we apologize for the concerns you experienced regarding cleanliness and overall condition. While we are pleased that the location was convenient, it is disappointing to know that the accommodations did not meet your satisfaction. Your comments have been shared with our team, allowing us to focus on improvements. We apprecia... read more
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,193 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.