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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing
Will not book there again. Too much noise in the building need security to manage the property. Location and room
Business response:
Dear Colin, We regret that your stay was affected by disturbances, impacting the comfort you expected. We understand the importance of a serene environment and appreciate your feedback regarding building security. Your comments have been relayed to our team as we strive to enhance our guest experience. We value your insights and hope you consider giving us another opportunity to provide a more tranquil and secure visit in the future. Sincerely, Hotel Management
Decent but not great. The microwave started to catch on fire and there was a needle in the parking lot. They did move us to another room.. Sheets were clean.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. It is disappointing to see that the unexpected issue with the microwave impacted your overall experience. Additionally, we take the security and well-being of our guests seriously and appreciate your insights regarding the parking. We remain committed to enhancing guest satisfaction and will review these matters internally to prevent such issues from repeating. We hope you will consider giving us another opportunity in the future so we can regain your trust a... read more
Was literally the worse hotel I have ever been in There wasn’t anything to like about this place Absolutely nothing
Business response:
Dear Quintavious, We sincerely regret that your experience fell short of expectations. Your feedback is important, and we apologize for any disappointment you faced during your stay. While we strive to provide a comfortable and welcoming environment, we understand that we fell short in your case. Please know that we are continuously working to improve our services and guest experience. We would love the opportunity to regain your trust and provide you with a much better stay in the future. Sincerely, Hotel Management
Disappointing
Bad
Overall, average accommodations and hospitality. Some staff always had a back and forth with what was told to them, and what should be told to the residents. There was at times no tissue available, and there was one staff member in particular that was extremely emotional instead of professional. I liked some staff
Business response:
Dear Micaiah, We sincerely apologize that your experience did not meet your expectations. The shortage of supplies is certainly not the standard we aim to uphold, and we will address these concerns with our team. Further, we understand the inconvenience caused that impacted the quality of your stay. We appreciate you bringing this to our attention, and we will review potential solutions to minimize such disruptions for future guests. We truly appreciate your feedback, as it helps us identify areas for improvement. Please con... read more
Disappointing They key card system was down so it was hard for me to check in I was not giving a key every time I wanted to enter my room I had to find someone to let me in The location
Business response:
Dear Kenyata, Thank you for sharing your feedback with us. We're glad our location suited your needs. We truly apologize for the inconvenience caused by the key card issue and understand how frustrating it must have been to experience difficulty accessing your room. We are working with our team to ensure this doesn't happen again. We appreciate your patience and look forward to providing you with a more seamless experience on your next visit. Sincerely, Hotel Management
Bad
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,114 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.