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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed. There was NO soap in the room at all! Hand soap,dish soap, body wash. Nothing to wash anything with! Also no breakfast and or coffee. No a lot I can say I really liked.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations, especially regarding the grab-and-go breakfast and the missing essentials. Items like soap should be readily available, and we regret any inconvenience this may have caused. While such items can be requested at the front desk, we acknowledge that better communication and attention to detail were needed. Your comments have been shared with our team to help enhance consistency, and we hope to provide a smoother stay in th... read more
Worse ever Everything rooms dirty you have to pay for everything sheets towels cloths dishes shampoo soap everything no breakfast not even coffee but online they offer better have your own everything if you should go there that’s sad your price of your room change everyday Front desk Brenda and Angela they were so nice and helpful
Business response:
Dear Tiffani, Thank you for taking the time to share your thoughts. It’s truly appreciated to hear kind words about the team, especially Brenda and Angela. They’ll be pleased to know their efforts made a positive impression. Your comments have been noted, and while every guest experience can vary, your feedback helps guide ongoing improvements. We value your perspective and hope to have the opportunity to welcome you back for a more enjoyable visit in the future. Sincerely, Hotel Management
Horrible Room ranked of smoke! Bug bites! No good for a dollar Nothing
Business response:
Dear Amanda, Thank you for taking the time to share your experience. It’s disheartening to hear that your stay did not meet expectations, and we sincerely apologize for any discomfort you encountered. Guest satisfaction is important to us, and your comments have been shared with the appropriate team to ensure improvements are made. We’re grateful for your feedback and hope you’ll consider giving us another opportunity to provide a more pleasant and welcoming visit in the future. Sincerely, Hotel Management
Don't do it I reserved a king suite. The room is recieved looked like it belonged in a slum in tijuana Staff were friendly
Business response:
Dear James, Thank you for your feedback. While it’s reassuring to know our team provided a welcoming presence, it’s deeply concerning that the rest of your stay did not align with expectations. We take all guest impressions seriously, and what you described falls far from the standard we strive to uphold. Your comments will be thoroughly reviewed with our team to ensure appropriate action is taken. We appreciate you bringing this to our attention and hope for the chance to offer a significantly improved experience in the fut... read more
Bad price for the same room different price everyday Dirty u have to pay for towels wash clothes dishes sheets pots and pan no breakfast not even coffee online it says breakfast you have to pay for everything this not a hotel this is a bargain store for the money they charge this is cannot even a motel charge for everything worst ever The staff was very nice
Business response:
Dear Tiffani, Thank you for taking the time to share your feedback. We are pleased that our team left a positive impression during your stay. That said, we regret that the overall experience did not meet your expectations. As an extended select suite, we aim to clearly communicate our offerings and pricing through our website to ensure guests are informed ahead of their visit. We are sorry for any misunderstanding and are reviewing your comments internally. Your input is valuable to us, and we hope to welcome you again for a... read more
I would not choose this hotel again. The room smelled like smoke, not a pleasant smell. The elevator and the hallway were dirty and had a awful smell. The room was very spacious but I could not stand the smell. The staff was very polite. The location was awesome, and the outside of the building was fairly clean.
Business response:
Dear Sandra, Thank you for sharing your experience with us. We are glad to hear that you appreciated our staff’s politeness and the hotel’s prime location. However, we regret that your stay was marred by issues with room scent and cleanliness in the common areas, as providing a fresh and welcoming environment is our priority. Your feedback is invaluable to us, and we will address these matters with our team to ensure improvements. We hope you will consider giving us another chance in the future to provide you with a more ple... read more
Poor
Nightmare! Let’s see! Maybe the dead cockroaches as I was heading to my room! Or maybe the NO bathroom soap after you use the bathroom! Or maybe the black long hair all over the bathroom counter, toilet, shower, floor, bed! Or the big holes in the door! Or lastly maybe the nasty kitchen area! Literally walked in, I saw, I ran back out! Attempting to get my money back reached out to corporate. Next stop health inspector to shut this place down! Nothing!
Business response:
Dear Shaneena, Thank you for bringing this to our attention. We’re truly sorry to hear about the distressing condition you encountered. What you described is unacceptable and far from the experience we aim to provide. Your concerns have been noted as urgent and will be addressed accordingly. We sincerely apologize for the discomfort and inconvenience caused, and we hope you’ll give us an opportunity to restore your trust with a much-improved visit in the future. Sincerely, Hotel Management
Fair My room was not clean, floors filthy, and it smelt absolutely horrible The property was very clean, lobby was very clean. Night manager was super amazing
Business response:
Dear Tanisha, Thank you for choosing our hotel and sharing your feedback. While we are glad you enjoyed our clean and welcoming atmosphere, we apologize for any oversights while preparing your suite. Please know that this is not the level of service and care we typically provide. We will review this with our housekeeping team to prevent such issues from happening going forward. We hope to welcome you back in the future and offer you the flawless experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.