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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very very poor staff The staff made my fiance cry after the way the check in went. She was bullied by the hotel clerk after driving 12 hours when she is handicap and was in serious pain. I reached out to hotel and booking. Com and nothing has been done so far Nothing
Business response:
Dear John, We’re very sorry to read about the experience you described and regret the distress this situation caused your fiancée during check-in. The interaction you outlined is certainly concerning, as every guest should be treated with respect and understanding, particularly when additional assistance may be needed. Please know that your feedback has been shared with our leadership team so the matter can be carefully reviewed and to reinforce the importance of courteous, professional assistance in every guest interaction.... read more
Disappointing
Bad
Fair
Bad Everything I didn't like 5
Business response:
Dear Johnson, Please accept our apologies for the disappointing stay you had with us. Our goal is always to provide comfort and satisfaction for our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We are committed to making meaningful improvements moving forward, and we hope you will give us another chance to provide you with a more enjoyable visit. Sincerely, Hotel Management
Do not book Roaches and dirty toilets and sheets Nothing
Business response:
Dear Martinez, Thank you for taking the time to share your feedback. We regret that your recent visit did not meet your expectations and sincerely apologize for the concerns you had about the condition of your accommodations. This is not the standard we strive to provide, and your comments have been shared with our team for immediate review and corrective action. We appreciate you bringing this to our attention and would value the opportunity to restore your confidence. We hope you will consider returning so we may provide y... read more
Overall my stay for the night was a 6/10 The property wasn’t as clean I guess because it’s fairly new but I seen dead bugs in the bathroom and the towels in the bathroom already had hair on it. The elevators weren’t working had to use the stairs. Then while checking in there is an additional fee and waver/ agreement they have u sign. Also when checking out no one was at the desk to collect the key or anything so I called the number on the wall a lady answered telling me to just leave the keys on the desk. In my opinion they ... read more
Business response:
Dear Christina, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. Considering our location, we hope to have another occasion to host you in the future and prov... read more
You all are inconsiderate thieves !! I stayed here 4wks!!! No chair for my desk, 2wks I had no tv , 1 load of wash/dry cost $9!!! They never salted the walk or lot when it iced — almost killed myself! And I pd a full week $483,left 3days early and only got $55 refunded ! I will never stay here again voluntarily— or recommend to stay here! Bunch of nasty crooks!! The only person worthwhile was the night reception , Zollie. Always polite and courteous.
Business response:
Dear Christina, We sincerely apologize for the frustration and disappointment you experienced during your extended stay, as this is not the level of service we strive to provide. We regret the issues related to room amenities and the refund process. We do appreciate you recognizing Zollie for his polite and courteous service, and your feedback regarding our operations will be shared with management team for review. Your comments are important to us, and we hope to have the opportunity to welcome you back under improved circu... read more
Never again will I stay at a extended hotel No iron no microwave and it was a lot of homeless people outside Nothing
Business response:
Dear Lakisha, We appreciate you taking the time to share your comments and are sorry to hear that your stay did not meet your expectations. Our Select Suites brand is designed to provide budget-friendly extended-stay accommodations, offering spacious rooms and kitchen facilities while allowing guests to use their preferred personal care items. committed to providing comfortable, value-focused stays for our guests. Please note that irons and ironing boards are available at the front desk, and our team is always happy to assis... read more
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,224 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.