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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was meh. The entire hallway of the third floor reeked of marijuana. The A/C in the room sounded like it worked but the room didn’t feel like it. For the price it was fair but the smell was definitely overwhelming. Just the staff pretty much. The man at the counter was very kind and approachable.
Business response:
Dear Chad, Thank you for sharing your feedback. We are glad to hear that our front desk staff provided a kind and approachable experience. We sincerely regret that the overall atmosphere impacted your stay. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately to improve the comfort and experience for future guests. We appreciate your insights and hope to have the opportunity to provide a more pleasant stay in the future. Sincerely, Hotel ... read more
Bad I didn't like anything about this hotel Very nasty and dirty staff very rude
Business response:
Dear Darneisha, Thank you for your valuable feedback. We sincerely regret that your experience did not align with your expectations and that you faced challenges regarding cleanliness and service. We have conveyed your observations to our team to ensure these concerns are addressed and to enhance the overall experience for future guests. Your input is greatly appreciated, and we look forward to the opportunity to provide a more comfortable and welcoming stay in the future. Sincerely, Hotel Management
Poor
Bad Todo fue malo Nada mal servicio y me cobraron por Booking y por el hotel directamente.
Bad
Bad Everything and there was.no pool Nothing
Business response:
Dear Deja, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Fair
Bad Me dieron la habitación que no era!! Nada
Business response:
Dear Jonathan, Thank you for your feedback. We’re sorry to hear that your experience didn’t go as expected and regret the inconvenience you encountered with your room assignment. Guest satisfaction is important to us, and we take comments like yours seriously as we work to improve our service. We hope you’ll consider giving us another chance in the future to provide the stay you were hoping for. Sincerely, Hotel Management
Bad Me dieron el cuarto que no era Nada
Business response:
Dear Jonathan, Thank you for sharing your experience. We’re disappointed to hear that there was an issue with your room upon arrival. Ensuring our guests receive what they expect is a priority, and we regret that this wasn’t the case during your visit. Your feedback has been noted, and we hope for the opportunity to welcome you again for a much-improved stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,193 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.