This profile has been claimed by the business owner or representative.
Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This experience was very disappointing and wouldn’t recommend to anyone The customer service was horrible, literally booked a room upon arrival to check in there was no one at the front desk. On top of that once some showed up after a 10 min wait, the guy working the front desk, gave away the room I was supposed to have the computer didn’t even allow him to check me in and instead of figuring something out or at least trying he shrugged his shoulders, and told me that I was SOL. Plus I was charged had to call 3 times just ge... read more
Business response:
Dear Adrian, Thank you for your feedback. Please accept our apologies for our associates not being as responsive and courteous as they should have been when addressing your concern. We never intend to disappoint a guest, as we always strive to deliver exceptional service consistently. We regret the frustration caused by the reservation issue and assure you we will take appropriate steps to prevent future occurrences. While we cannot change what you experienced, we hope to have another chance in the future where we can provid... read more
Thin walls. Loud guests The walls were so thin. The room next to me was yelling and talking all night. 3am still going strong. I had a horrible night's sleep. Staff was nice. Location was right where I needed to be.
Business response:
Dear Brandon, We appreciate you choosing our hotel and sharing your feedback. We are glad you find our team accommodating and location convenient. However, we sincerely regret your rest was disrupted by the noise coming from some inconsiderate guests. We understand how important a peaceful environment is and regret that this wasn’t your experience. Your feedback helps us identify areas where we can improve, and we hope you’ll consider giving us another opportunity to provide you with the seamless visit you deserve. Sincerely... read more
I didn’t get to stay at all I checked out and got charged and I didn’t even stay was told to contact The room had roaches and bugs and I left and was told to call you guys for my refund I actually left and need my refund back couldn’t find you guys number at all I need a direct number to contact y’all on .
Business response:
Dear Shanetta, Thank you for taking the time to share your experience. We sincerely apologize for the condition of the room and for the frustration you encountered in trying to reach someone. We understand how upsetting it must have been to encounter billing concerns. When reservations are made through third-party sites, refund requests must be processed directly through them, though we’re happy to assist however we can. We also regret the inconvenience caused by after-hours staffing and the issues with cleanliness and odors... read more
Convenience but will never stay here again. There were so much screaming and yelling. Police were called for domestic violence of another stayer. There were prostitutes making themselves known to other tenants. Possible drug deals in the parking lot. The room itself was uncomfortable. Bed was a brick and pillows uncomfortable. Towels weren’t available upon request until after 11am. Then you were limited on how many you could get. The place was understaffed. Staff complained about working doubles because the manager forgot to... read more
Business response:
Dear Jessica, Thank you for sharing your feedback. We sincerely apologize for the challenges you encountered during yourstay. Your experience is concerning, and we deeply regret that the situation affected your comfort and safety. We understand how disturbing these issues must have been and are committed to addressing them. Please be assured that our team will review your comments to ensure improvements are made in our staffing and security measures. We hope you will reconsider and allowusthe opportunity to provide you with ... read more
Disappointing
Will not book there again. Too much noise in the building need security to manage the property. Location and room
Business response:
Dear Colin, We regret that your stay was affected by disturbances, impacting the comfort you expected. We understand the importance of a serene environment and appreciate your feedback regarding building security. Your comments have been relayed to our team as we strive to enhance our guest experience. We value your insights and hope you consider giving us another opportunity to provide a more tranquil and secure visit in the future. Sincerely, Hotel Management
Decent but not great. The microwave started to catch on fire and there was a needle in the parking lot. They did move us to another room.. Sheets were clean.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. It is disappointing to see that the unexpected issue with the microwave impacted your overall experience. Additionally, we take the security and well-being of our guests seriously and appreciate your insights regarding the parking. We remain committed to enhancing guest satisfaction and will review these matters internally to prevent such issues from repeating. We hope you will consider giving us another opportunity in the future so we can regain your trust a... read more
Was literally the worse hotel I have ever been in There wasn’t anything to like about this place Absolutely nothing
Business response:
Dear Quintavious, We sincerely regret that your experience fell short of expectations. Your feedback is important, and we apologize for any disappointment you faced during your stay. While we strive to provide a comfortable and welcoming environment, we understand that we fell short in your case. Please know that we are continuously working to improve our services and guest experience. We would love the opportunity to regain your trust and provide you with a much better stay in the future. Sincerely, Hotel Management
Disappointing
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.