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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor My room was dirty, no shower curtain and the TV remote didn't work. Nothing, even tho the price was good, I wasted my money.
Business response:
Dear Edward, We appreciate you sharing your experience and regret that your stay fell short of expectations. While we strive to provide immaculate and comfortable accommodations, it is disappointing to learn about the issues you encountered. Your feedback will be shared with our housekeeping and maintenance team to ensure these concerns are appropriately addressed and not repeated. We value your business and hope to welcome you back for a much-improved stay in the future. Sincerely, Hotel Management
Bad
Bad
Disappointing Dormitorio no cumple lo ofrecido y mal servicio. Por ejemplo. No disponen de Papel Higiénico y en su lugar ofrecen Klenex faciales, dar risa...o enojo... Ubicacion
Bad
Poor
Poor I smell someone literally smoking Crack on the 2nd floor Staff was a little helpful
Bad No hay personal No me atendieron
Bad Todo no sirve nada no hay utensilios Nada no lo recomiendo por nada del mundo, no hay atención cuando pone atención 24 h llegamos a las 12 de la noche y tardamos más de una hora en entrar en la habitación, encima estaba sucia y no la habían limpiado, me dieron otra pero la atención es pésima. No hay desayuno
Business response:
Dear Miriam, We sincerely apologize for the challenges you encountered, especially with the delayed check-in. We understand how frustrating this must have been and regret that your expectations were not met. While we provide a grab-and-go breakfast for convenience, we acknowledge it did not fully meet your needs. Please note that utensils are available upon request at the front desk. We are committed to enhancing our service and cleanliness standards, and your feedback will be shared with our team. We hope you will consider ... read more
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,114 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.