This profile has been claimed by the business owner or representative.
Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Collects undisclosed security deposit.. Nothing
I WILL NOT RETURN I was assigned to one room and that room was not cleaned. It had hair in the bathroom, and on/in the bed. The refrigerator was discussing!!!! We were moved to another room and that room the towels where wet and smelly. ( we went out and found the towels when we returned)…. No one was at the front when we returned. I also requested and was granted a 12:30 check out time. Sunday morning we got a call stating that we had to be out by 12:00 pm. Also when I was checked in they checked me in under someone else na... read more
Business response:
Dear Gladden, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bad
wouldnt stay again the doors stay open all times, bugs are in the room when you showering, or just laying in the bed. the room had no drawer for the dresser and the sheets were brown instead of white the property is under new management but still terrible, unsafe, unorganized, unprofessional and the boss is a woman that that act like she care. i stay here for several months. this is more of a shelter than a hotel
Business response:
Dear James, Thank you for reviewing your stay. We sincerely apologize for not meeting your expectations during your visit. We are concerned to learn about the safety issues and the presence of pests in your room. Additionally, we regret that the cleanliness and the room furnishings did not meet your needs. We take your feedback seriously and will work diligently with our team to address these matters. Our goal is to create a welcoming and comfortable environment for all our guests, and we hope you will consider giving us ano... read more
Disappointing The staff. Unfriendly Room
Business response:
Dear Yaworski, Thank you for taking the time to share your comments about your stay. We are pleased to know you enjoyed your room. However, we sincerely apologize for your experience with our staff. We strive to deliver exceptional service consistently, and your feedback will be shared with our team to ensure we address these issues and prevent them from recurring in the future. We hope you will give us another chance to demonstrate our commitment to providing outstanding service to every guest. We look forward to welcoming ... read more
Worst place I have ever booked through Booking bugs in the bathroom .com bugs in the room picture below. I felt like I was about to be scammed. Booking has always been good to me. But this place has made me weary of booking online. Booking had no idea my room was cancelled. If I had not called booking I would have been hit with a cancellation fee. Which would have cost me another 144.00 beside the 276.00 My reservation was cancelled five mintues before I got there by the hotel clerk. And then I was offered a 1 bed room with ... read more
Business response:
Dear Alisa, We sincerely apologize for the distressing experience you encountered during your recent stay. Your concerns regarding cleanliness, the unexpected cancellation, and the lack of transparency with charges are truly troubling. The deposit is a standard practice for all guests, and we regret any confusion this may have caused. We understand how frustrating this must have been, especially after traveling such a distance. Please know that we are committed to addressing these issues and enhancing our services to ensure ... read more
Disappointing
Bad
Bad I drove over 2 hrs to this location only to be advised i once arriving that the hotel over booked and could not accommodate my family. There were ABSOLUTELY NO other hotels available within 30 miles of this location. Common courtesy would’ve been to call us before we made it there
Business response:
Dear Alverson, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered when we could not accommodate you and your family despite your reservation. We understand the frustration this caused, and it is never our intention to disappoint our guests. We will address this issue with our team to ensure it is handled with the utmost priority in the future. Your feedback is invaluable in helping us improve our communication and maintain the high standards of service we strive for. We apprec... read more
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,114 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.