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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty disgusted with both Booking and Extended Stay. Doubt I will ever use either one again. Nothing Nothing. Reservation was cancelled without anyone telling us. When we arrived we could not get in!!!
Business response:
Dear Suzanne, Thank you for sharing your experience. We sincerely apologize for your frustration and disappointment with your reservation and the lack of communication regarding its cancellation. This is not the level of service we aim to provide, and we understand how upsetting this situation must have been, primarily upon arrival. Your feedback is invaluable, and we will address these issues with our team to improve communication and ensure a better experience for our guests in the future. We appreciate your understanding ... read more
Bad Very bad
Business response:
Dear Shahram, Thank you for sharing your feedback. We are genuinely sorry that your experience did not meet your expectations. Your satisfaction is important to us, and we appreciate your insights as they help us improve. We hope to have the opportunity to provide you with a more positive experience in the future. Please feel free to reach out directly to discuss any specific concerns. Sincerely, Hotel Management
An unfortunate circumstance created this rating. I didn't like the hold of $150.00 for staying there. Now I understand that is the rules so I had no issues doing that. However, I was charged for the $150.00 last month and the managers have not gotten back to me. I don't remember breaking any rules or damaging anything in the room as I'm always respectful to where I stay when in temporary lodging. But even if I was charged by mistake, I still expected more professionalism on this matter and to at least be told what I did do s... read more
Business response:
DearDreyon, Thank you for taking the time to write a review. We take guest feedback seriously, as it allowsusto continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
It was not worth my money Tv did not work , room was not cleaned fridge had hair in it . Entire hotel smelled like smoke , they did not give me a refund , tried to keep my deposit.
Business response:
Dear Alexis, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the malfunction of the cleanliness concern of the room and the television functionality. We understand how disappointing this must have been. Your feedback regarding the refund process is also noted, and we are committed to addressing these concerns with our team. Please know that we take cleanliness and guest satisfaction seriously, and we appreciate your input as it helps us improve our serv... read more
Very Poor
Bad Trash everywhere, room bathroom doesn’t look like the picture they advertised. Also the room was very dirty. That it was near the mall and bars.
Business response:
Dear Eldrige, Thank you for your feedback. We apologize for the issues you encountered with the room's condition and for the fact that it did not match your expectations. Cleanliness and accuracy in presentation are essential to us, and we regret falling short during your stay. Your comments have been noted and will be shared with the appropriate team to address these concerns. We appreciate your input and hope to provide a more pleasant experience in the future. Sincerely, Hotel Management
Bad Everything Nothing it smelled horrible and our bed had mold on the bed frame and my husband and I broke out in horrible rashes
Business response:
Dear Y-Lee Lee , Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bad
Unable to stsy Didn’t get a chance to even stay didn’t have the room I requested I did stay they did have the room I requested and I was charge even though I cancel the room and it took a week to refund my money and I keep getting the run around but it was more so on booking .com
Business response:
Dear Shametray, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,114 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.