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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor
Poor I smell someone literally smoking Crack on the 2nd floor Staff was a little helpful
Bad No hay personal No me atendieron
Bad Todo no sirve nada no hay utensilios Nada no lo recomiendo por nada del mundo, no hay atención cuando pone atención 24 h llegamos a las 12 de la noche y tardamos más de una hora en entrar en la habitación, encima estaba sucia y no la habían limpiado, me dieron otra pero la atención es pésima. No hay desayuno
Business response:
Dear Miriam, We sincerely apologize for the challenges you encountered, especially with the delayed check-in. We understand how frustrating this must have been and regret that your expectations were not met. While we provide a grab-and-go breakfast for convenience, we acknowledge it did not fully meet your needs. Please note that utensils are available upon request at the front desk. We are committed to enhancing our service and cleanliness standards, and your feedback will be shared with our team. We hope you will consider ... read more
Bad Collects undisclosed security deposit.. Nothing
I WILL NOT RETURN I was assigned to one room and that room was not cleaned. It had hair in the bathroom, and on/in the bed. The refrigerator was discussing!!!! We were moved to another room and that room the towels where wet and smelly. ( we went out and found the towels when we returned)…. No one was at the front when we returned. I also requested and was granted a 12:30 check out time. Sunday morning we got a call stating that we had to be out by 12:00 pm. Also when I was checked in they checked me in under someone else na... read more
Business response:
Dear Gladden, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bad
wouldnt stay again the doors stay open all times, bugs are in the room when you showering, or just laying in the bed. the room had no drawer for the dresser and the sheets were brown instead of white the property is under new management but still terrible, unsafe, unorganized, unprofessional and the boss is a woman that that act like she care. i stay here for several months. this is more of a shelter than a hotel
Business response:
Dear James, Thank you for reviewing your stay. We sincerely apologize for not meeting your expectations during your visit. We are concerned to learn about the safety issues and the presence of pests in your room. Additionally, we regret that the cleanliness and the room furnishings did not meet your needs. We take your feedback seriously and will work diligently with our team to address these matters. Our goal is to create a welcoming and comfortable environment for all our guests, and we hope you will consider giving us ano... read more
Disappointing The staff. Unfriendly Room
Business response:
Dear Yaworski, Thank you for taking the time to share your comments about your stay. We are pleased to know you enjoyed your room. However, we sincerely apologize for your experience with our staff. We strive to deliver exceptional service consistently, and your feedback will be shared with our team to ensure we address these issues and prevent them from recurring in the future. We hope you will give us another chance to demonstrate our commitment to providing outstanding service to every guest. We look forward to welcoming ... read more
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.