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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional
Pleasant There were no toiletries, no iron or ironing board. The front desk was closed until 11 or so. When you asked a question, it felt like I was bothering them . Each of the staff had bad attitudes and poor customer service.
Business response:
Dear Ricardo, Thank you for sharing your honest feedback. It’s disheartening to know you didn’t feel warmly welcomed, and that amenities and service were lacking during your stay. Your comments are valuable and will be shared with the team to help us improve. We strive to provide a seamless and attentive experience for all our guests, and we appreciate your feedback. Should your travels bring you back, we hope to offer a much smoother and more enjoyable experience. Sincerely, Hotel Management
Very Good It didn’t have an iron or an ironing board. It was close to where I had to go for the weekend
Business response:
Dear Kelly, We’re glad our location made your weekend plans more convenient! At Extended Stay America, we aim to provide a comfortable home base, and we appreciate your honest feedback as it helps us improve. We’re sorry to hear the room wasn’t fully equipped to your expectations, and we will share this with our team. We hope to welcome you back for a stay that feels even more accommodating next time around. Sincerely, Hotel Management
Very Good I paid for a king-size bed, but when I got there, they didn't have any available, so they gave me a queen size. It was $40 cheaper, but they didn't want to adjust my rate. It was nice and clean
Wonderful
Wonderful
Pleasant
Exceptional Peaceful
Exceptional Everything was great. No complaints. The staff was extremely helpful and professional. Very kind.
Business response:
Dear Tina, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,114 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.