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Extended Stay America - Charlotte - Tyvola Rd.
- Hotels
- Charlotte, NC
About this business
Location details
6035 Tyvola Glen Circle, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noise all night
Business response:
Dear Yanela, Thank you for taking the time to review your stay. We understand that noise disturbances can be inconvenient. Guest comfort is important to us, and we appreciate your feedback. If you encounter any issues during your stay, please don't hesitate to reach out to our team for assistance. We hope that despite the noise, you can enjoy your time with us. Your feedback is valued, and we look forward to hosting you again.Sincerely,Hotel Management
Unclean , Broken Place Seems to be a place where people live for months/ weeks
Business response:
Dear Guest, Thank you for choosing us. We apologize for the issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Further, we are grateful for your thoughts on this matter and your patience. Please return so that we can have an op... read more
Staff undertrained. Problems with the checkin.
Business response:
Dear Tom, We are sorry for the check-in issues which caused inconvenience and frustration. Allow us to check with the team so this does not happen again. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management
Luckily we only had to stay one night here. The hotel just gives off a very shady feeling. Once we got up to our room it was definitely not cleaned. The floors are actually sticky, sink still had toothpaste in it, and shower was dirty. People hanging out in the hallway making noise at 2:00 in the morning. There were actually chicken bones left in the hallway as we were trying to push our luggage out with the cart with flat tires. Definitely you should have researched this one first, but we were in a hurry.
Business response:
Dear Robert, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for you... read more
It felt disgusting It smelled like smoke everywhere. It wasn’t clean, the towels were old, there was just in the sink. It all felt disgusting. The front desk lady was nice but there really wasn’t anything we could do when we got in so late at night. We still haven’t been given a receipt which we need to get reimbursed for the stay (since our flight was delayed).
Business response:
Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep the area fresh and up to date. However, we regret if they missed some spots in your room preparations. Smoking is not allowed inside the room, but we have an area outside for our smoking guests. Please feel free to reach out to our front desk for assistance of any kind. On the other side, it is glad that our team was friendly to you and you were pleased with them. Please give us a chance to provide ... read more
Frequently asked questions about Extended Stay America - Charlotte - Tyvola Rd.
How is Extended Stay America - Charlotte - Tyvola Rd. rated?
Extended Stay America - Charlotte - Tyvola Rd. has a 3.6 star rating with 1,330 reviews.
When is Extended Stay America - Charlotte - Tyvola Rd. open?
Extended Stay America - Charlotte - Tyvola Rd. is open now. It will close tomorrow at 12:00 a.m.