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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach motel There were other cheaper hotels in the same area, but I went with this middle priced hotel to be safer. Was 112 bucks compared to 60 or 80 in the same area. When we got back to our hotel at night time after our event, there were many different sized roaches all over the walls and floor, toilet seats and nightstands at night time, among other different types of bugs as well. My girlfriend was horrified. I'll never come back here. We were up all night dealing with this so we never got good sleep. However, I innitia... read more
Business response:
Dear Erik, Thank you for your review. It is never our intention to disappoint; therefore, we apologize if there was any miscommunication on our part. Additionally, we are sorry for the issues in your room during your stay. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you exper... read more
Went to check in, they couldn’t find reservation. Asked to sit and wait up to an hour for it to show up. Weak sauce. Didn’t stay here went and founded a more professional place.
Business response:
Dear Guest, Thank you for your feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management
Terrible
Business response:
Dear Toyin, Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Sincerely,Hotel Management
Not worth it First the young man at the front desk couldn't find my reservation, but after 5 minutes of confusion when he turned the screen to me my name was sitting right there in plain sight. Finally checked in and given a room on the 3rd floor we're told the hotel elevator is broken. I have bad knees, but fine. We get up to the room and the bathroom is dirty. Tub is completely filthy and the bedding stinks. We went to Walmart to get bathroom cleaner and disinfectant spray. We also kept having issues with the room keys not... read more
Business response:
Dear Loveeth, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for yo... read more
The shower in room 300 is broken, no maintenance worker onsite on the weekends. The elevator is broken as well.
Business response:
Dear Tyrone, We apologize for the condition of our suites not being up to par and for the inconvenience caused by the elevator's temporary issue. We strive to provide well-maintained and comfortable accommodations for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. Moreover, we regret our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappoi... read more
The elevator does not work, the room has a very bad smell and the bathroom does not work to take a bath, a very bad experience, I do not recommend that place
Business response:
Dear Josue, Thank you for being our guest and for taking the time to review your experience. We apologize for the inconvenience caused by the elevator's temporary issue and your allotted suite not being up to your expectations. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected ... read more
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.