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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell like cigarettes in lobby. A drug use traffic area.
Business response:
Dear shanda, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to welcome you back to our hotel.Sincerely,Hotel Management
Reservation not honored Although we had a reservation we were denied a room. The hotel was "overbooked". We were lucky to find acomodation in another place.
Business response:
Dear Alain, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. We have shared your concern with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will ret... read more
We pre-paid the hotel with Expedia but they overbooked and when we went there, they did not have room for us. They said that since we did not book them directly, they did not secure room nor contact us. We could not find any other hotel through Expedia either and ended up sleeping in a car.
Business response:
Dear Etsuko, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
Worst Experience The room smelled of cigarettes and I smelled it the entire week I stayed. The Hotel should NOT be listed on this site as it has become an apartment of sorts. I was checked out early and room key given to someone else trying to get in my room. I was then RE-Charged after spending 800 to stay for the week. It was by far the worst experience I've had staying at a hotel and the sad part is I won't get any reimbursement for the mess I had to deal with.
Business response:
Dear Lonita, thank you for staying with us. We are very sorry for the inconvenience you had with us. Please allow us to review the situation to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for taking the t... read more
Smell in the room was awful and the bathroom counter was covered in cigarette burns.
Business response:
Dear Guest, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope you will make the same choice the next time you visit the city.Sincerely,Hotel Management
My one night stay at this property was disappointing. I had been traveling many hours, and when I arrived, there was no restroom that I could use while checking in. The facility overall has not been maintained and kept clean. Once in my room, I found a bathroom that was not very clean, a stale smoke odor, and a refrigerator that was old and stained. Disgusting!
Business response:
Dear Joni, thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve... read more
Stay ANYWHERE but here This was a literal roach motel. Our first room hadn’t been cleaned, there was trash on the floor, and it smelled like cat urine. They moved us to another room. When I went into the bathroom and turns on the lights roaches scattered. There were also roaches crawling on the AC unit. There were holes in the wall and burn marks on the counter. If I weren’t completely exhausted I would have driven the 3 hours home. I slept with the lights on hoping to keep the bugs away. This property should not be on Hotel... read more
Business response:
Dear Teresa, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We believe in our team and strive to make every guest feel at home, so it was a joy passing along your comments to them. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.