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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I needed a pet-friendly hotel at the last minute. There were multiple cockroaches in the room and the shower had no curtain. Also, there were no outside receptacles to dispose of pet waste.
Business response:
Dear Chelsey, Thank you for taking the time to share your thoughtful review with us. Please accept our apologies for not living up to your expectations. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will review your feedback with our housekeeping team and pest control provider to ensure such concerns do not impact our future guests. We truly appreciate you sharing your observations, as this helps us improve our services moving forward... read more
Smell like cigarettes in lobby. A drug use traffic area.
Business response:
Dear shanda, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to welcome you back to our hotel.Sincerely,Hotel Management
Reservation not honored Although we had a reservation we were denied a room. The hotel was "overbooked". We were lucky to find acomodation in another place.
Business response:
Dear Alain, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. We have shared your concern with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will ret... read more
We pre-paid the hotel with Expedia but they overbooked and when we went there, they did not have room for us. They said that since we did not book them directly, they did not secure room nor contact us. We could not find any other hotel through Expedia either and ended up sleeping in a car.
Business response:
Dear Etsuko, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
Worst Experience The room smelled of cigarettes and I smelled it the entire week I stayed. The Hotel should NOT be listed on this site as it has become an apartment of sorts. I was checked out early and room key given to someone else trying to get in my room. I was then RE-Charged after spending 800 to stay for the week. It was by far the worst experience I've had staying at a hotel and the sad part is I won't get any reimbursement for the mess I had to deal with.
Business response:
Dear Lonita, thank you for staying with us. We are very sorry for the inconvenience you had with us. Please allow us to review the situation to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for taking the t... read more
Smell in the room was awful and the bathroom counter was covered in cigarette burns.
Business response:
Dear Guest, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope you will make the same choice the next time you visit the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.