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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. Definately not worth the price i paid Rented 3 rooms for business stay over and overall impresion was dissapointing. Checkin was by a gentlemen that seemed to be overwhelmed by customers cpmplaints of broken or non workiing items. After seeing the room, they appear in need of updating. One of my rooms the air didnt work. One of the rooms the tv didnt work. All the rooms smelled along with the hallway smelling like Marijuana. At first arival the elevator wasnt working but they did get it operationable after a whi... read more
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
The dirtiest nastiest property I have ever sent my employees too. Cockroach infested so bad had to change our reservation mid trip. Still waiting for my refund. Please don’t stay here couldn’t have had a worse experience
Business response:
Daniel, thank you for sharing your review. We are sorry to read about the experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the suite your employees occupied will be professionally inspected and treated as a precaution. We truly regret the inconvenience this caused and are grateful for your patience. Please revisit us so we can restore your faith in our hotel and provide you with the flawless stay should always expect from us. Sincerely, Hotel Manag... read more
Allergies When I walk in the room. I notice the carpet had not been vacuumed due to dog treats was on the floor in room 127. My friend and I have allergies so we cough off and on because it had to been a dog in that room prior to our visit. We will not stay again.
Business response:
Tracy, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you and your friend back again soon. Safe travels. Sincerely, ... read more
The Hotel was filthy and smelled. i will not be staying ever again.
Business response:
Daniel, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Not what it appears:-( This hotel is a 2 out of 5 stars. The room pictures on their website ARE NOT from this hotel!! They are from an "elite level" Extended Stay America!! It was old, dirty, dated decor, and noisy at night (kids screaming, dogs barking, inconsiderate guests carrying on loud conversations in the hall way at 2am...). The free breakfast was granola, bars, muffins or oatmeal, hot tea or coffee. There was only one person on staff. If they were not at the front desk you had to use a special phone to call and wait... read more
Business response:
Daniel, thank you for taking the time to post a review of your time with us. We were disappointed to read our accommodations did not provide the value for which you were hoping. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Terrible When we arrived we were not aware of a deposit. Got in elevator smelled like alcohol. Saturday night me and my fiancé were laying in the bed and a roach crawled across the mattress. No one was at the front desk !!!! Guy was no help did not offer another room or anything. Worst customer service ever . We packed up and left . The assistant manager was the most helpful the next morning when I called , he did refund my money after giving me the runaround that no manager would be onsite til 12 pm when I was told 7am . Co... read more
Business response:
Terek, thank you for being our guest. We apologize for disappointing you with your accommodations and for the insects mentioned. We will share your concerns with our pest control provider to ensure this is taken care of. We are also sorry for our staffing service not meeting your expectations. We are actively working with our staff to improve our guest experience. Please give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
This is by far the worst extended stay ive ever been to. Extended stay is my go to hotel when traveling. This one had inattentive staff at the desk, they were never there and had to wait forever to check in or out. There was trash all throughout the hallways. The bathroom had a hole punched through the wall and the fridge had black mold on it. I only stayed long enough to eat dinner, then checked out.
Business response:
Brenda, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.