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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent location, didnt like the hotel Location is excellent. There were small Cockroaches in the bathroom. Towels not so clean. Forget to check in before 3pm, even though they have the room ready, you have to pay for it.
Business response:
Maria, thank you for being a guest at our hotel. We are very disappointed to read your concerns and regret the inconvenience you had in your suite. We assure you corrective actions are underway by our housekeeping and pest control teams. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
My room was wide open when I got there ! Rundown hotel , smells funny,noisy, dirty, over priced, terrible ! never again extended stay !run away!
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Smells of Cigarette and Weed Wrong room type at first, both rooms smelled so bad we were unable to stay
Business response:
Jennifer, thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in. We will utilize your comments to enforce our no-smoking policy more effectively. We also regret the mistakes made by our associates at check-in. We will share your feedback with them to be very diligent. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Never again Bad place. Not clean and smelled like smoke
Business response:
Richard, thank you for staying at our hotel. We apologize for the cleanliness issue you encountered. We will discuss this with our housekeeping team to be more diligent moving forward. We will also utilize your comment regarding the smoke smell to enforce our no-smoking policy more effectively. We hope to redeem ourselves on a future visit. Sincerely, Hotel Management
The staff was very pleasant and nice. The building facilities and surroundings were extremely dirty and unkept.Even though they say is a non smoking place, our room smelled strongly like cigarets. I could never stay there again nor would I recommend it.
Business response:
Thank you for taking the time to share your review. Although you liked our associates, we are sorry for the cleanliness issues you encountered. We have shared your feedback with the housekeeping team to be more diligent going forward so we can improve our guest experience. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
The bathroom wasn’t clean.. I have pictures if you would like to see them... Room smelled like old smoke...
Business response:
Thank you for reviewing your stay with us. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team, and make sure we are more diligent going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Strands of hair was found in the bed (that didn't belong to me), a lamp wasn't working, the spout on the tub needed to be serviced, and the walls are paper thin.
Business response:
Thank you for choosing us and for taking the time to post a review. We are regret not meeting your expectations and apologize for the cleanliness as well as maintenance issues you encountered. We will share your comments with our housekeeping and engineering teams to ensure the issues are fixed. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Standard clean rooms staff putting guest in rooms that owere a
Business response:
Thank you for being our guest and for taking the time to post a review. We are glad you were pleased with our immaculate accommodations. However, we regret if we did not meet your expectations. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.