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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn't recommend Hotel staff was very nice and accommodating, but the rooms themselves need a lot of work. Lots of broken furniture, towels seemed to be dirty, had a few ants crawling around our bed as well. Needs some remodeling and cleanliness upgrades
Business response:
Thank you for taking the time to review our hotel. We apologize for the cleanliness issues you outlined and for the concerns you had with your room. We will share your comments with our housekeeping team and with our pest control provider to ensure we prevent such reoccurrences. We are also grateful for the feedback regarding the condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the opportunity to make your next stay w... read more
Property was disgusting. Stains all over the bathroom, wall was peeling, just all around gross.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
SMOKE smell even in non-smoking room the “non-smoking” rooms smelled like smoke. totally reeked of smoke to the point we had to wash all of the clothes in our suitcase that were in the room.
Business response:
Daniel, thank you for your review. We are sorry for the smoke smell you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Terrible This was one of those fiascos that not everyone will experience. We got into our "non-smoking" room, and it smelled intensely of smoke, and I am somewhat allergic. It is no exaggeration to say that all of our clothes smelled of smoke when we got home. When we complained, they said they were full and nothing could be done. We would have moved hotels, but it was a holiday weekend and nothing was available. Also, when we got into the room, the smoke detector was chirping, and when we reported it, the front desk did not... read more
Business response:
Peter, thank you for sharing the specifics of your stay with us. We regret the barking noise that impacted your stay and apologize for the disappointing experience you had with us. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We also appreciate you alerting us with your observation about the smoke detector. We take safety precautions such as these very seriously and will have our property engineer inspect the guest room you occupied and correct the proble... read more
Wasn't listed 😕
Business response:
Mayra, thank you for sharing your experience at our hotel. We regret we were not able to accommodate you and apologize for the inconvenience this caused. We will review this with our team to see what transpired and take steps to ensure we are well poised to serve you better the next time you are in our area. Sincerely, Hotel Management
This is the worse place to stay! Not clean at all. Looks like they only do the beds and switch towel when they clean for another customer. Bathroom was really dirty and moldy. Housekeeping tried to keep me out at 10am and the check out was 11am.
Business response:
Thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more consistent in our service delivery. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. We encourage you to try us again in the near future. We are confident you will enjoy a bette... read more
Hotel had broken windows with a blanket stuffed in the opening. Very dangerous for families of young children as it was within reach of toddlers. No efforts were being made to repair, no warning signs were posted to beware of broken glass. When mentioned to a staff member they just nodded as if was old news. Rooms were clean, but doors and walls had damage. Guys smoking and drinking booze in parking lot at all hours, gave our family an uneasy feeling. The breakfast offering was a dry packet of instant oatmeal. Period.
Business response:
Thank you for your detailed review. We apologize for the concerns you outlined and that we were not as responsive to your queries as we should have been. We will share your comments with our team and make sure the problems are resolved and we are more consistent in our service delivery. We appreciate your feedback and hope to have the chance to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.