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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never coming back When first walking into room had a Bad Odor, 2 lights were broken & the Tv sound went out after being turned up past 19
Business response:
Raekwon, thank you for being our guest and for taking the time to post a review. We are sorry for the concerns that kept your stay from being perfect and apologize for the cleanliness and maintenance issues you encountered. We will share your comments with our housekeeping as well as our maintenance teams and make sure we are more diligent going forward. We hope you will choose us again and allow us the opportunity to provide you with a better experience. Sincerely, Hotel Management
Unprofessional/ just Terrible
Business response:
Andrea, thank you for being our guest and for reviewing your stay. We apologize for the unprofessional behavior of our staff. Please be assured we will share your comments appropriately and make sure we are more consistent in our service delivery going forward. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
The manager was not at the facility. The clerk was trying to double charge us and would not honor our reservation! Terrible experience. I gathered my family and we left.
Business response:
Thank you for your comments. We are sorry for the issue you encountered and regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. We hope you will choose us again in the future so we can provide you with a much better experience. Sincerely, Hotel Management
Toliet leak light out in bathroom and couldn't get manager to correct problem . Leak by door next to air conditioner .Frig ; carpet;table rug dirty. Vent didn't work over stove .Attitude and appearance was not professional.
Business response:
Thank you for your review. We apologize for the maintenance and cleanliness issues you encountered in your suite and regret the disappointment you had. Your feedback has been discussed with the appropriate team members to address the problems you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Very Bad Stay We had our 2 corgis with us. I called in advance to let them k ow we would be doing a late check in but they seemed upset when we checked in late. The room was a mess! I get there was no carpet due to traveling with pets but the floor was disgustingly dirty. We were suppose to stay 2 night but checked out that night as the beds were so uncomfortable! We decided to drive the 6.5hours home instead of spending another night there
Business response:
Misty, thank you for sharing your feedback with us. We apologize as you had to leave us earlier than expected due to the issues you had in your suite. We will discuss your comment about cleanliness with our housekeeping team to be more diligent. We hope you will accept our apologies and allow us an opportunity to restore your faith in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.