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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were booked here by a booking company after another hotel screwed us over our reservations. We asked for a cat friendly wheelchair accessible room for 2 weeks. What we got was apparently a room that was still being renovated and they still charged full price! Half the furniture/amenities was missing from the kitchen and room. During our stay, the temperature dropped to single digits and the heater gave out and the room was not insolated properly. the room temp dropped to 50/40 degrees during ours stay. There was no toilet... read more
Business response:
Dear Suzanne, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We will follow up with the departments mentioned to reinforce our high standards.Sincerely,Hotel Management
Filthy and it smelled horrible stains on sheets seating etc
Business response:
Dear Devin, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without ... read more
The room felt unclean and smelled bad when we went in. If it hadn’t been so late and we could have found something else we would have left. There was what appeared to be blood on the bathroom door. There was a hole in the ceiling above the shower. The floor felt sticky. It was just a bad experience. The staff was friendly and courteous.
Business response:
Dear Belinda, thank you for being our guest. We apologize that upon arrival at your suite, there were housekeeping issues. Our goal is to provide clean, comfortable, and well-maintained suites for our guests, and we fell short in this case. Your feedback is shared with the concerned team to review and instructed to re-check the rooms before allocating to the guest so these issues are not raised. Considering our warm reception, we hope you will give us another opportunity to show you a great stay, so please come back the next... read more
The staff did the best they could, but there's only so much they could do. The hotel was severely understaffed. There was only one person at the front desk, and at check in, there were 4 or 5 guests, so it took over an hour to check in. The carpet was disgusting. It looked so stained, like it hasn't been cleaned in years, and put in in the nineties. TV was tiny, remote didn't work half the time. Shower curtain didn't have the inside liner, paint was peeling everywhere. Smoke detector didn't have a battery in it. The door wou... read more
Business response:
Dear Dmitriy, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Management
Horrible place! Room and bedding smelled like cigarettes. Bathroom was not properly cleaned. Used toilet paper roll was sitting on the counter.
Business response:
Thank you for sharing the specifics of your stay. We sincerely apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each suite for our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
I've been going to this place for about 10 years and I don't thints it has been refreshed at all in that time. It would benefit a lot from a power wash, fresh coat of paint and new carpets. This last time I was unlucky and had a group of young folk that partied all night in the hotel room.
Business response:
Fernan, thank you for evaluating your stay and your loyalty to our hotel. We are sorry for any inconvenience you had due to other guests staying at our property. We have noted your additional comment and will share it with the appropriate individuals to make any necessary improvements. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Bugs in bed. Do not stay here! Got into the room and there were gnats flying around and I had picked a bug off of me in the middle of the night and the hotel staff did nothing about it. Terrible "grab and go" breakfast, not even a coffee maker in the room. I realize it wasn't going to be the nicest place but I would have expected more for almost $200 for the night.
Business response:
Kathryn, thank you for taking the time to review our hotel. We regret the disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Our pest control provider has also been alerted, and we will take steps to ensure such issues do not happen in the future. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Meh Needs a handyman, place is neglected. I have stayed at extended before never this condition. Shocking.
Business response:
James, thank you for posting a review of your recent stay. We are disappointed to learn about your experience, and we are sorry for the disappointment you had with the overall condition of our property. We are grateful for your comments, as we are always looking for ways to enhance our guest experience. Thank you again for staying with us, we appreciate your business! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.