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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were Roaches in the room. I want a refund. Bug crawling on you at night is not fun. Also said to sleep 6 but room on had two beds no couch. Only slept 4. Other people in my family had to leve because they had no where to sleep. We were intown for a funeral. So it wa said enough already but bugs on the beds and kitchen area. No thanks not again.
Business response:
Justin, we are sorry to hear about the circumstances of your trip. Please accept our apologies for not being able to provide you with the room of your choice and also for the issues you experienced in your room. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful f... read more
it was a convenient location
Business response:
Cathy, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. On a positive note, we are happy our location worked well for you. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Very disappointed The check-in process was ok, Soon as we got in one of the rooms we noticed chairs were missing since the room included kitchen and a table, we requested those items 2 times and the front desk guy told us he would get’em but never did (I just hated he lied to us) We clearly understand a YES or a NO, The Carpet in the room was terrible, Dirty spots everywhere, soon as we looked under the kitchen cabinets roaches started running away, My daughter found a bed bug while laying watching TV, we reserved 2 days but... read more
Business response:
Eduardo, thank you for the review of your stay. We apologize for the inconvenience you had in your room and also regret that our associates were not responsive to your requests. Your comments will be discussed with our team so this is not repeated. We hope you will stay with us again. Sincerely, Hotel Management
Terrible. Would not recommend this hotel to anyone!
Business response:
Joey, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
You can bring a pet if you like. Nice location
Business response:
Deana, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Extremely dirty. Carpets, toilet, stained bedding.
Business response:
Robert, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
the price was way to high for the experience, I've stayed at cheaper places that were much nicer , we moved to another hotel that was nicer and cheaper and the desk clerk claimed she couldn't give me a receipt when we checked out
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be happy to be of service. We hope you will give us an opportunity to restore your confidence in us on a future vis... read more
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.