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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The room was not appealing. The carpet was stained up, the stove burners rusty, and worst of all was the dingy smell. Could only breath by taking allergy medication.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit and regret the inconvenience it caused. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
bad bad bad the room was dirty filthy I had to use babywipes to clean the floor, smelled horrible, spider webs everywhere,paint peeling in the shower area, dirty door jams, grease on fridge and all over the kitchen area. no plates, forks ets, no coffee maker. they had excuses for everything.
Business response:
Antoinette, thank you for sharing your detailed review and informing us about the condition of your suite. We sincerely apologize for the cleanliness issue you encountered. What you experienced is unacceptable by our standards, and we assure you that your comments will be shared with our housekeeping team to ensure this will not repeat. Your valuable feedback is appreciated. Sincerely, Hotel Management
Smoke detector hanging by wires from the ceiling Nasty, dirty, sticky. The chair in the room so dirty had to use towels to cover. Do not book this hotel. Lady that checked us in at night was nice, said our rate was 85 dollars and we would see a refund. Lady in the morning was plain nasty at checkout.
Business response:
Thank you for staying at our hotel. We apologize for the disappointing condition of your suite and the service provided by one of our associates at check-out. We assure you that your comments will be relayed to the teams involved to enhance our service delivery. Thank you also for alerting us with your observation about the smoke detector. We take safety precautions such as these very seriously and will have our property engineer inspect the guest suite you occupied and correct the problem immediately. We are sorry for the i... read more
Bugs dirty floor toilet seat needs replaced. Front desk staff not very courteous.
Business response:
Thank you for being our guest. We apologize for the cleanliness and maintenance issues you encountered during your stay. We have asked the appropriate teams to address the problems you outlined. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. Your feedback has been discussed with our front desk staff to ensure we are consistent with our service delivery. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincer... read more
Late check-in They didn't have a room for me had to wait 30 minutes and my room wasn't in my name
Business response:
Emanuel, thank you for sharing your concern. We sincerely apologize for the inconvenience you experienced at check-in with your reservation. Although your experience is not typical of the service we provide, we have room to improve. Your patience is appreciated, and we hope you will afford us an opportunity to redeem ourselves. Sincerely, Hotel Management
HORRIBLE!!!
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
RUN AWAY. GO ELSEWHERE Dirty smoke filled run. Check in attendant was nice. Charged for the dirty smoke filled room. Glad I took my own disinfectant wipes so I could clean the dirty toilet seat. There was a dead bug on the tv stand. The five channels they had were not family friends.
Business response:
Thank you for evaluating our hotel. We let you down in the most basic ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take our suites' cleanliness seriously, and we will address the concerns you outlined and take corrective actions. We hope our oversights on this visit will not prevent you from staying with us again. Sincerely, Hotel Management
Don't recommend Here's what I wrote to the hotel. They mentioned Hotel.com did not give them my info to contact me ahead of time. We unfortunately had a horrible experience from the moment we arrived. We were with our 14 year old son and told that we would not be able to stay in the same room as we had reserved. The young lady who attended me replied by saying, ” we are giving you a good deal with two rooms and your son is old enough to stay alone.” As a mother that was very rude and disrespectful. The place was not very cle... read more
Business response:
We are disheartened to read your review. Please accept our sincere apologies for the problems you and your family encountered with regard to our service and accommodations. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We have shared your concerns with the appropriate teams so that they can take corrective measures. Thank you for alerting us with your observation about the smoke detector. We take safety precautions such as this very seriously and will have our property engineer... read more
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.