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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unprofessional and not clean at all
Business response:
Thank you for staying with us. We sincerely apologize for the disappointment you had with the service provided by our associates and your suite. We will address your concerns with the appropriate individuals and discuss ways to improve our guest experience. We regret the inconvenience caused. Thank you once again for the valuable feedback, and we are grateful for your patience. Sincerely, Hotel Management
Business response:
Tommie, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for the issues you encountered during your stay. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Your staff knows better & doing 1/2 ass job I arrived with late check in noted on reservation. They didn't hear the phone when i was calling at front desk it took awhile. My room was dirty the table was greasy shower had hair in it and they were over booked plus it was 2am glad iwas traveling alone & not with family.
Business response:
Aubrey, thank you for your review. We are sorry for the inconvenience you experienced upon arrival and for the cleanliness issues you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Staff was rude when we tryed to check in 30 minutes early! The outside of building was dirty, trash everywhere! No coffee pot in our room! I call their company relations line and got a person just as rude as the lobby staff! Will never stay at this hotel again!
Business response:
Thank you for being our guest. We apologize for the service issues you encountered upon check-in and regret the disappointment it caused. Your feedback has been discussed with the appropriate team members to improve our service going forward. We are also sorry for the cleanliness issues you faced. We have asked our housekeeping team to ensure this never happens again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Business response:
Kirby, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Pros: the front desk staff were nice and I was able to get a first floor room and pull my car up to the door. Which was great since I had my son with me. Free WiFi. Cons: The room was not that clean. The floors were filthy. The carpet needs to be shampooed or replaced. I had walked around without my shoes on and my feet were covered in dirt.The sheets had stains on them. The channels on the tv were horrible. And on top of that the cable barely worked.. I would have cancelled my stay but everything was already paid for. I end... read more
Business response:
Thank you for sharing your comments. We are sorry for the disappointing stay you had and regret the issues you encountered in your room. We understand your frustration and have taken note of your feedback and have shared it with the housekeeping and maintenance team to improve our service and facilities going forward. On a positive note, we are pleased you liked our front desk associates and complimentary internet connectivity. We hope you will give us a second chance to deliver the type of experience you should always expec... read more
Horrible Hotel Need New Management!! I never stayed. Front desk personality was horrible. Room was not ready and put me on 3rd floor even though I told them I was disabled because of knee replacement. I was told manager was not there but learned later she was when I went back. Drove 5 hours and had to search for another hotel and just learned today that they charged me even though I cancelled upon the managers told me I could. I talked to young lady cleaning a room (employee) and was informed that the manager was not only te... read more
Business response:
Linda, we are disappointed to read the problems you had to go through. We regret the issues with your reservation and we can understand your concerns related to the alternate option we provided. Your frustration is understood, and we are sorry you met with anything but exceptional service in the process. We will be reviewing this with our associates to ensure a diligent service every time. It will also be determined if there is any billing-mistake from our end. Meanwhile, you are more than welcome to reach out to our front d... read more
Not Covid 19 Prepared The room itself was decent. 6 months ago I would have hiven it a higher rating. In the era of Coronavirus, it was lacking. Outside of the standard stay 6 feet apart, plexiglass, and drop your room key off in the box, it wasn't up to par. I found myself retrieving the bleach out of my vehicle to clean high contact areas. The remote was nasty! Grime around all the buttons and on the back. AC was very dusty, light switches were dirty and the wooden arms on the chair had visible smudges/fingerprints. It was... read more
Business response:
Thank you for returning to our hotel. We are truly sorry that your suite was not in the spotless condition it should have been. We apologize that steps were missed in the preparation of your room, and we want to assure you this has been addressed. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Bad experience Extremely unclean- rotting bananas in our first room, trash inside of cabinets and drawers. The other room had a broken toilet paper holder, an out light, and a broken microwave. Service was subpar, not properly correcting the problems. Not very comfortable, wouldn't recommend a night let alone an extended stay
Business response:
Lena, thank you for being our guest. We apologize for the cleanliness and maintenance issues you encountered while you were here. Even more distressing is the fact that we couldn't resolve the problem to your satisfaction. Please be assured that we are investigating the concerns you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.