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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run down needs upgrade My bed was comfortable. The decor needs upgradingFrank
Business response:
Thank you for taking the time to share your feedback. We are happy to know you liked your comfortable bed and got a good night’s sleep. We appreciate your observation and have shared your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will stay with us again in the future. Sincerely, General Manager
creepy guy beating on my door at 3am no one answers the front desk they finally had answering service answer but No staff if u have a creepy guy beating on ur door and wint leave
Business response:
Karen, thank you for your candid feedback. First of all, I apologize for the inconvenience you experienced while here and with our desk service. The situation you described is concerning and I will be sharing your feedback with my team in an effort to improve our service and to handle this type of situation. We hope you will give us a chance to make it up to you on your future visit. Sincerely, General Manager
Sleepless hotel When we checked in the lady was nice. The room smelt like paint and weed. The neighbors were loud and played music all night and you could hear doors slamming all night.
Business response:
Sandra, thank you for choosing to stay with us. I am sorry we fell short of providing you with excellent service. Our goal is to provide consistent great service to all of our guests, so I apologize that we failed in our efforts during your stay. We have taken note of your feedback, and we hope you will give us a chance to demonstrate our improvements by staying with us on your next trip to our area. Sincerely, General Manager
Not clean Was looking to have a kitchenette or at least a coffee pot. There wasn't anything. Toilet paper holder was broken, there was toothpaste on the counter, comforter was dirty, look under the chair. Ew. Just generally dirty.
Business response:
Nicole, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. We are working with our team to reiterate the importance of our daily checklists to make sure this isn't repeated. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. I assure you we will. I truly hope you will consider g... read more
Pay a little more and don't stay at this dump Worst hotel I have been to in a long time I have stayed in 1 stars and have had better experiences when the door would not open to let us in and even get our stuff out to move rooms all the front seat girl had to do was push the window open and reach around to the door handle boy I did not even sleep because I was worried about someone doing that and coming in the room to Rob us
Business response:
Thank you for choosing to stay at our hotel. We are disappointed to read you had an unpleasant experience. I apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members to ensure a better outcome going forward. I would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. Sincerely, General Manager
Could have been better. No bathroom tissue and bathroom was filthy. I won't be returning.
Business response:
We appreciate you being our guest. We are disappointed to know you were not pleased with your bathroom and regret the inconvenience it caused. I have shared your comments with my housekeeping department to ensure you that this does not repeat again in the future. We hope you will give us another chance to provide you with a much better stay. Sincerely, General Manager
This is barely a 1 star This is barely a 1 star! This is not a place for couples.
Business response:
Our goal is to provide every guest an exceptional stay, and we are sorry this was not your experience. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Because I can't give it a zero... Just awful. Worst hotel experience I've had in probably 20 years. Room was nasty. Dirty, run down, ugly, dark. Lobby almost as bad. Woman that checked me in was unfriendly and gave the impression she either hated her job, or me, or both. Free breakfast is bad coffee and a granola bar. All other hotels on that street are newer and nicer. It was not worth the price.
Business response:
Douglas, I apologize that we failed to provide you a good stay and regret the inconvenience it caused. It is never our intention to lose focus on providing great hospitality and comfortable facilities. I hope you will give us a chance to impress you on a future visit. Thanks for your feedback. Sincerely, General Manager
Stay Away Bed Bugs!!
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.