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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t even walk in Booked the room for my mother, but she didn’t stay. The room was infested with roaches on the first floor. Front desk offered a refund though so that was relieving.
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your mother’s experience fell short of expectations, and we appreciate your understanding regarding the resolution offered at the front desk. While we’re glad the situation was addressed promptly, we recognize how unsettling it must have been and are actively working to prevent similar issues. We hope to welcome you for a visit that better reflects our standards in the future. Sincerely, Hotel Management
Not a smoke free room. Obviously someone smoked in here. Stains on the comforter.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We are glad you found our rates favorable, though we are sorry that your stay didn’t meet expectations. Your feedback about cleanliness and odors will be shared with our team as we continue working to provide a more comfortable experience. We understand how important these details are and hope you will consider giving us another chance in the future for a more enjoyable visit. Sincerely, Hotel Management
Everything was fine until I seen roaches
Business response:
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Typical, nothing special. Bathroom door lock was broken so couldn’t lock it.
Business response:
Dear Guest,Thank you for taking the time to share your experience. We’re glad you chose to stay with us, though we regret that aspects of your visit did not meet expectations. We sincerely apologize for the inconvenience you encountered and will be addressing this with our team. Your feedback is important, and we hope you’ll consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management
HORRIBLE PLACE TO STAY….i was traveling from Florida to there had a paid reservation already book and when I got there they said they seen no reservations , I showed them my reservation confirmation information and they said they have no more room being very rude and would no refund me for my room after giving the room to someone else .. this place is horrible never refunded for the room, I had to purchase a room at another Hotel
Business response:
Dear Halisha, Thank you for taking the time to write a review. We regret any miscommunication and the inconvenience caused. Your feedback is appreciated and we will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
didnt have an elevater. cant do alot of stairs (disabled vet) and asked for first floor but was told there weren't any. the stairs still hadn't been salted when it snowed/iced up. someone's dog had crapped all over parking lot and i almost stepped in it next to my van. it was loud due to ppl walking around and being aholes. it was late like 9pm during week.
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the difficulties you faced, especially with accessibility and the condition of the property. We understand how frustrating this must have been and regret any discomfort it caused. Your feedback is important, and we will address these concerns with our team to improve guest accommodations and upkeep. We truly appreciate your time and hope to offer a better stay in the future.Sincerely,Hotel Management
Inaccurate photos of rooms. Very run down. Dirty and smelled funny outside. I was put into two different rooms that had people in them and staff were shocked when I informed them there were people in the rooms. I felt very unsafe and refused to stay there.
Business response:
Dear Ashlynne,We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the standards we strive to uphold, and we regret any discomfort or inconvenience caused. Guest safety and satisfaction are our top priorities, and your concerns will be addressed with the team. We appreciate your feedback and hope for the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.