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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The free breakfast was a joke instant oatmeal and muffins..and no place to sit! There was not a side table on one side of bed…you had to reach under counter to flush toilet…There was not a coffee pot in the room..NO ICE MACHINE…IT was broke…I will not ever stay here again
Business response:
Dear Deborah, We are disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our apologies for your experience. Please be assured we will address the concerns with the team to ensure we reinforce the high standard of service for all our guests. We hope you will revisit so we can make it up to you.Sincerely,Hotel Management
Clean but employee lady at front desk night shift lied about our check in time and had problems the next day and was forced to check out a day earlier than what was said
Business response:
Dear Deja, thank you for staying at our hotel. We are sorry for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Thank you for your feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.SincerelyHotel Management
The building was not functional at all.
Business response:
Dear Mike, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry for all the inconveniences you had during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.SincerelyHotel Management
Avoid this hotel! This place is in very poor condition, old and falling apart. Additionally, the service is terrible. There wasn't even any toilet paper in the bathroom! The "pet friendly" place seemed to be making every policy it could to discourage pets. Oh, and the "breakfast" was literally just coffee and shrink wrapped stale muffins. Don't stay here.
Business response:
Dear Guest, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, which helps us improve the experience for future guests. We truly appreciate that. Sincerely, Hotel Management
bugs crawling around the hotel room, even for a budget hotel, was pretty low
Business response:
Dear Dante, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Old, outdated, room really smelled of stale smoke
Business response:
Dear John, thank you for staying with us and sharing your comments online. Even though our hotel receives good ratings for our suites' cleanliness and overall condition, we understand you were hoping for something a little more modern and fresh. We have shared your feedback with our brand leaders, but until then, we will continue to emphasize providing the cleanest suites and the friendliest service in town. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this... read more
I had a horrible experience. The room was outdated the bathtub was durty, had mole in it. The room was suppose to be a 2 queen bedroom and we were given full size beds. Continental or free breakfast was gone 20mins after breakfast time began.
Business response:
Dear Ricky, we are sorry we did not meet your expectations, and we do not take these concerns lightly, especially with the cleanliness and upkeep of our hotel. We have shared your observations regarding the need to update with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your feedback. We hope you will consider giving us the opportunity to make it up to you on another visit. Sin... read more
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.