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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I missed my check in on Monday so I went there Tuesday to check in. They said I was a no show on my reservation on Monday and they said I would have to make a new one. They cashed out my prepaid reservation and took the money. I tried to call Expidia for help and they did call the hotel to see if I could get a refund but wasn’t able to due to hotel policy.
Business response:
Dear Guest, We sincerely apologize for the frustration and disappointment caused by your recent experience. We understand how upsetting it must have been to lose a prepaid reservation due to a missed check-in and not be able to recover the funds. Your feedback has been shared with our team for prompt resolution. We hope you will consider giving us another opportunity in the future to provide you with the quality and service you deserve.Sincerely,Hotel Management
Lit henette with no dishes ruined our stay We picked this hotel because of the kitchenette. However after waking up after a 17 hour drive and attempting to make something to eat, there were no utensils plates pots or cups. I was told I couldn’t get any u til the next day. After explaining my dissatisfaction I was threatened to be put off the property at 9pm. After calling customer service (because the manager “Sharon” was the one who threatened me) to try to be relocated to a property in Virginia Beach, I was told only she c... read more
Business response:
Dear Angel, We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been not to have the necessary kitchen items available, especially after a long drive. The situation you described does not reflect the level of service we strive to provide, and we regret any miscommunication or discomfort caused. Your concerns regarding staff interactions and service will be addressed internally to prevent similar experiences in the future. While we cannot change your past s... read more
The room was not clean. Towels were not clean. There was hair in the bed and shower, i dicating neither were cleaned. There was trash from whomever was in the room before me. We sat the trash outside of the room for housekeeping to collect. It never was, we stayed for four days. We only saw housekeeping on the first floor.
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with your suite's cleanliness and upkeep. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel ... read more
Our lock was broken, bed had hairs all over, shower was disgusting. And they also do NOT offer free breakfast. Only coffee
Business response:
Dear Guest, Thank you for your feedback. It is concerning to hear about the issues you encountered, as cleanliness and a well-maintained room are essential to a comfortable stay. Your comments will be shared with the appropriate team to ensure these concerns are addressed. We understand the importance of clear expectations regarding amenities and regret any disappointment. We appreciate your time in sharing your experience and hope for the opportunity to provide an improved stay in the future.Sincerely,Hotel Management
There were no utensils or cookware or plates which is strange for an extended stay hotel. Bathroom door does not close properly. No bedding on the beds initially. No coffee maker, and the provided breakfast wasn't sufficient
Business response:
Dear Jason,Thank you for your feedback. It’s regrettable that your stay did not meet expectations. The availability of kitchen essentials upon request is intended to ensure proper sanitation, but we understand how this may have been inconvenient. Your concerns about the room condition and breakfast options are noted and will be addressed with the team. Guest satisfaction remains a priority, and your insights are appreciated.Sincerely,Hotel Management
Could not check in
Business response:
Dear Tarsha,We sincerely apologize for the inconvenience you experienced while trying to check-in. We understand how frustrating this must have been and regret any disruption to your plans. Our team strives to provide a smooth and seamless experience for all guests, and we will review this matter to prevent future issues. We appreciate your feedback and hope to have the opportunity to welcome you for a better stay in the future.Sincerely,Hotel Management
I couldn’t sleep they was fighting and fussing all night drug dealer and no air or heat I got no sleep
Business response:
Dear Yanilka , Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel, as your comments do not describe our property accurately. We do hope that if you return to our area again, you will choose to stay with us. Sincerely,Hotel Management
Run down. Not clean. Chair broken in room. Did not feel safe. BUT THE STAFF WAS FRIENDLY
Business response:
Dear Karen,Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff friendly, as providing excellent service is a priority. However, we sincerely regret that the condition of the room and overall cleanliness did not meet your expectations. Your concerns about safety and the broken chair are particularly troubling, and we will address these matters promptly with our team. Your experience is not reflective of the standards we strive to uphold, and we are committed to making improvem... read more
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,877 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.