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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing special about this hotel for lock didn't work hard to get front desk to use hair dryer to warn up lock so it would work
Business response:
Thank you for your feedback. We are sorry for the issues you with the lock and regret the inconvenience caused. We have shared your concerns with our maintenance team to review and rectify it immediately. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The place ha as a broken system and they were not able to see the reservations we made on Expedia. They gave us the wrong room. The room was very poor condition and no amneties. You have to call and ask for everything.
Business response:
Vyaa, we were disappointed to read that we did not provide you with a favorable impression of our hotel. First of all, we apologize for not being able to give you the room of your choice. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope we have another opportunity to accommodate ... read more
No toilet paper. Room was filthy and smelled really bad.
Business response:
Please accept my sincere apology for the difficulties you encountered in your rooms. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are sorry if any inconvenience you had while here. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Incompetent front desk person. Actually checked us in via ID, credit card and provided a copy of the Expedia paperwork. Hours later, assigned our room to another, who opened our door. Front desk person came to our door, needed us to re-apply as he had no record of us being assigned our room. We refused and told him to call the police. Three police officers arrived (all a waste of time and needless). The front desk made an error and never bothered to double check themselves as we asked them to do. Big time FEA SCO!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we assure you that what you experienced is not typical. Our management team has been made aware of your concerns, and we will certainly be following up with our front desk manager to make sure issues like this do not happen in the future. Thank you again for your feedback, and we hope you will consider giv... read more
- Several minute wait at the counter to check in despite calls to the front desk - Large pretzel crumbs all over the floor of our room, obviously hadn't been cleaned - No toilet paper in the room
Business response:
We sincerely apologize for the poor service you experienced and for the cleanliness issues you had in your room. We have asked our housekeeping team to be more diligent going forward. Also, your feedback will be used as a training tool to improve our service going forward. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
My room was dirty when I first arrived and no one wanted to fix the issue. When I finally talked to a manager she assured me that she would send someone to clean my room. She never sent anyone and she barely wanted to accomodate me.
Nothing. We pay for breakfast but there wasn’t any breakfast there. The lamps were dusty.
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We hope you’ll give us a chance to serve you again on your next trip to our area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.