Extended Stay America - Chesapeake - Greenbrier Circle

Anonymous 

on Expedia

10 years ago

Customer service great room cleanliness horrible Location was great, customer service excellent but I was moved in two different rooms cause they were still dirty 

Anonymous 

on Expedia

10 years ago

Stay away from 2nd floor We were booked for 5 nights. Our room was on the 2nd flr but the smell in the hallway was so bad that we had to hold our breath to get to our room. We requested to be moved to another floor and we were accommodated. Eat breakfast out as they only have "grab &go" which is nor adequate for one who likes a decent breakfast. 

notsohappycamper 

on Expedia

10 years ago

Lots of missteps I had originally made the reservation on line and upon receiving the confirmation realized that I had inadvertently reserved a smoking room. I immediately phoned the hotel and asked that we be placed in a non-smoking room. Sally, the person with whom I spoke about this change, gladly accommodated our request and assured me that we were good to go. Upon our arrival we are told that our room is smoking room and they have no other non-smoking rooms available. Okay, since it was only one night we could probably ... read more

Anonymous 

on Expedia

11 years ago

Not a good choice There was no air conditioning in the lobby, the hall ways nor the elevator. The room took two hours to cool down. 

L 

on Expedia

11 years ago

Not what we expected I reserved a nonsmoking room and got a smoking room. I was told "this happens when you go through Expedia". Was told the room was "clean and didn't smell". This was extremely incorrect. The room smelled of cheap deodorizer. The drywall was chipping off the walls in the main room and bathroom, the refrigerator wouldn't get cold, there were light bulbs out, the air conditioner would not keep the room cool, the remote to the TV was sticky, and things that are standard in most hotels were not at this one. Fo... read more

Robin 

on Expedia

11 years ago

Worse hotel! The beds were awful, pillows were terrible. There was so much broken and the breakfast was sad. Do not spend any time or money there!! 

R.M. DosSantos 

on Expedia

11 years ago

This Hotel is in Poor Condition We chose to stay for only the first night of a planned three-night stay, and only because it was so late when we got in. The desk clerk was absent from the front desk for one-half hour, while myself and another woman waited. After being assigned a room on the second floor, we discovered the floor, carpets, and baseboards were either absent or in a state of disrepair - and a foul odor was present. The room was not well-appointed, dirty, and entirely insufficient for a family of four. A refund f... read more

Roy 

on Expedia

11 years ago

Not very happy This hotel is the worst we have stayed at in the area. The room would have been ok except for the smell and the shower head. Water barely came out making a shower nearly impossible. Hotel staff was not very helpful with this. If you have to stay in this area try another place..