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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was a good location. The hotel lobby, hallways, stairs and elevator was very dirty. Trash stayed piled up outside around the back entrance during my 6 day stay. Our bathroom wasn't clean, the bathtub had a ring and the toilet had urine around the bottem. I asked the staff to change the sheets after night three.They said that the room was scheduled to be cleaned upon my check out and they hadn't seen or heard from any of the cleaning staff. The bathtub wasn't draining so I called the staff. They told me that a wo... read more
Business response:
Renee, we apologize for the cleanliness and maintenance issues you encountered and that we were unable to resolve it to your satisfaction. Your review will be taken as a tool to ensure that all procedures within the concerned departments are being followed. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Kitchenware is available at the front desk as per the brand standard and is always complimentary. We will remind o... read more
Lobby was very dirty. The room smelled bad. The sheets were wrinkled as if someone just slept in them. It's the worst room I've stayed in. Will never go back.
Business response:
Chandra, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the head of our Housekeeping Department and housekeeping associates to take corrective action so that this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Dirty hotel Dirty , smelly, to get room clean you have to pay , a extra 10 a day , front desk clerk unprofessional , front desk area very dirty , elevator hallway dirty, carpet dirty , and room smells really bad , would not recommend.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope we have the chance to make it up to you on a future date. Sincerely, Hotel Management
I had a reservation as a stop and the hotel called me at 9:30 pm at night as a “courtesy” to tell me they were overbooked and that they couldn’t accommodate my two children and I entourages to our destination because they were “overbooked.” When I asked to speak to a manager, they told me no manager on staff. When I asked for the name of the person who I was speaking to, they hung up on me. I was extremely thankful that Expedia was able to get me a reservation in such a bind.
Business response:
Bridget, thank you for your feedback. We are sorry for the difficulties you had with your reservation and that we were unable to resolve it up to your satisfaction. We are reviewing this situation from our end to better serve our guests in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Hair on pillows and bed. Also there was some hair on toilet.
Business response:
Thank you for your feedback. We are sorry for the cleanliness issues you had in your room. Your comments will be shared with our housekeeping team to make sure we are consistent with our service delivery. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Gross!! Very dirty, no hairdryer, ironing board, full cutlery. The floor was sticky and the halls were filthy! Evan was a real bright spot, he was very helpful in an otherwise gloomy experience. I couldn't wait to check out!
Business response:
Tisha, thank you for your feedback. Although we are happy to know you liked our staff, we are sorry for the cleanliness issues you had and that we missed meeting your expectations with regards to our in-room amenities. Your comments have been shared with the concerned teams to improve our future guests’ experiences. Also, items like kitchenware, hair dryer, and other toiletries for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers it upon request. We hope you will give us a... read more
Disappointed! Grossed out by ants in bed Hello, I was a guest at your hotel on July 7. I was extremely disappointed in the service I received. I was awakened to ants in the bed with me and all over the night stand. I was completely grossed out and checked out. When I reported to the manger she wasn’t apologetic AT ALL and told me there was nothing she could do.
Business response:
Virginia, we are extremely sorry for the difficulties you faced during your stay and that our staff was unresponsive to your needs. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, so we will be professionally inspecting and treating your suite as a precaution. Also, we are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will afford us an opportunity to redeem ourselves in the future. Sinc... read more
This place was way too expensive. They overbooked their rooms. We didn’t have a remote for the tv in our room and when I asked for one they gave me one without batteries. Worst experience I’ve ever had at a hotel. Staff was not polite. I do not recommend staying here. You will be wasting your money.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Tracey, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.