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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The inside and outside of property were nice however check in was a long time because only one staff member was working and she double charged me because she was so confused.
Business response:
Thank you for taking the time to post a review. We are sorry for the issue you encountered at the time of arrival and regret the issue you had with the charges. Please feel free to reach out to our front desk as our associates will be happy assisting you further regarding the same matter. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Wish I had known Started when we checked in and my wife went to use the restroom in our room. It had been used and not flushed also no toilet paper. Begs the question; how could the possibly have cleaned it. Things never got any better.
Business response:
Thomas, thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Also, kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
*Staff could be a little more professional and curteous *I was taken to two filthy rooms before the one I stayed in *Two pair of dirty socks were let on floor from previous guest *Floors had not been vacuumed nor mopped; furniture very dusty *Frig would not get cold *Limited TV channel selections *Elevator was nasty w/ flying gnats, large food crumbs remained on floor 3 days *There w as only 1 luggage carrier-which couldn't be found
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Mana... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dingy/ dry rotted sheets. Dirty bathroom floor. Overall room felt unclean. Entire hotel needs an upgrade. You get what you pay for I suppose. $62
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Room was poorly stocked with items such as toilet tissue, Kleenex, no hair dryer etc. Breakfast was very disappointing also. Bathroom floor was not clean. Freezer in bad need of defrosting. Entire building smelled of stale cigarettes.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We truly hope you ... read more
Housekeeping Inspection Had to change rooms because first room smelled of fish and the sheets were dirty. Room number 2 smelled ok bjt had pennies on tje floor along with a ink pen and pieces pf paper on the floor.. Was very disappointed im the cleanliness showed whomever was the housekeeper had no pride pr care at all about their work or the hotel's reputation. Need an inspector badly since adults need to be monitored like children.
Business response:
Thank you for taking the time to evaluate your visit. We apologize for the cleanliness and odor issues you experienced in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider giving us another chance so we can make a fa... read more
The only highlights were the location and 1 staff member being particularly helpful. The room was not up to par, especially in comparison to other extended stays I have been to. The floors were sticky, bed covers had hair on it (even when switched to different room) and I ended up buying new bedsheets because of this. This location needs to do away with the brown blankets that trap hair of all lengths and textures. It was very gross to be honest. Even if it’s washed over and over, the poor quality material will keep trapping... read more
Business response:
Although you liked our location as well as our affordable rates, you are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please accept our apologies, and we hope you will give us another chance to provide you ... read more
I paid for and reserved a room with king sized bed. Didn’t check in by 6pm, so they called me saying that all the king sized rooms were gone. I arrived at the hotel and was given a key to a room 429. I walked in and the mattresses were up and leaned against the wall. There was a pile of dirty linen sitting on the table, the sink was dirty. I took video and photos. If I hadn’t already paid for the room I wouldn’t have stayed there, but I really didn’t have another option.
Business response:
Ashley, please accept our sincerest apologies for the housekeeping service issues you encountered in your room. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have another chance to impress you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.