Extended Stay America - Chicago - Burr Ridge

Business response:

Dear ken, Thank you for your review. We apologize for not meeting your expectations. We try to be competitive with similar hotels in the area and always strive to provide exceptional service and hospitality to each of our guests. Your feedback is essential as we continually focus on advancing our guest experience. We hope you will consider returning to allow us to provide you with a more enjoyable visit.Sincerely,Hotel Management 

Business response:

Dear Giovanni, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Nitoya, thank you for being our guest. We apologize for the housekeeping and maintenance issues you encountered in your suite, which resulted in a disappointing stay. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our concerned team to reiterate our daily checklists' importance to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next ... read more

Business response:

Dear Kurt, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management 

Business response:

Dear Sandra, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely Hotel Management 

Business response:

Steve, thank you for staying at our hotel and taking the time to post a review. We are so sorry for the issues you encountered in your bathroom. Please know your feedback has been shared with the maintenance team to ensure a review of our processes. We also regret any other inconvenience caused to you while you were here. We hope you give us another chance when you return to our area, as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay at our hotel. Please accept our apologies for the concerns outlined and the inconvenience caused. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are also sorry for your disappointment with the location of your room and the noise disturbance you encountered. We regret not meeting all of your expectations. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel... read more