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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting hotel This is a disgusting extended stay. Absolutely filthy hotel. Cook top burners didn’t work. Kitchen sink didn’t drain. Bathtub didn’t drain. Room smelled horrible. Guest smoking pot. Guests propping back doors open and no one doing anything about it. Large dogs should not be allowed. I would like a refund. I checked out early as soon as I could get another hotel to stay at. Horrible to charge even one penny for such filth.
Business response:
Dear Marylou, We sincerely apologize for the distressing experience you had while staying with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please feel free to reach out to us directly ... read more
The room was dirty. Sheets smelled. Tv didn’t work. Was in there for 15 mins before deciding to leave. Was told I would get a refund and that didn’t happen.
Business response:
Dear Karly, Thank you for your valuable feedback. We pride ourselves on delivering a memorable hotel experience; therefore, we apologize for not meeting these expectations. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. If we may be of further assistance, please reach the hotel directly. We look forward to serving you better in the future.Sincerely,Hotel Management
Well from the moment you walk in it was filthy . Elevators were dirty and foul smell. Room also was dirty ! Do not walk barefoot
Business response:
Dear Athanasios, Thank you for choosing us and appreciating our staff. However, we are sorry for the inconvenience caused in the room. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Our front desk can always help you with improving your time with us. Please allow us to correct this for you on your next ... read more
Don't do it. Absolutely no amenities. Inaccurate website description.
Business response:
Dear Mark, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. We hope this unfortunate instance will not prevent you from returning for a much-improved stay.Sincerely,Hotel Management
Needs updating, new carpet
Business response:
Dear Jim, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please retu... read more
First ever to be at a hotel with no ice machine and no in room coffee maker I traveled with work over 12 years.
Business response:
Dear Jo, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since our rooms have fully equipped kitchens with full-size refrigerators, including ice trays for your convenience, we do not have ice machines on our property. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We would love the opportunity to host you again on your next visit to the ... read more
Went to check in and was told they overbooked and did not have my room. I booked this reservation 3 months in advanced. When I conveyed this I was told " everyone has a reservation" the staff was incredibly rude. Additionally I was told my card would not be charged, but my card still was charged for a room that they did not have. And customer service is of no help and told me to call back in 3-4 days. Absolutely horrible experience.
Business response:
Dear Alexandra, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please allow us to check this, and in the meantime, please connect with our front desk for further assistance so that we can make this up to you and demonstrate the hospitality you deserve on your next visit... read more
Any day they clean my room
Business response:
Dear Adrian, Thank you for being our guest. Please accept our apologies for not providing you with a relaxed and comfortable time due to the disturbance caused by the housekeeping team. Our front desk team can help you with such concerns while with us. Please never hesitate to speak to them. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 2,040 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.