Extended Stay America - Chicago - Burr Ridge

Business response:

Dear Guest, Please accept our apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management 

Business response:

Dear ken, Thank you for your review. We apologize for not meeting your expectations. We try to be competitive with similar hotels in the area and always strive to provide exceptional service and hospitality to each of our guests. Your feedback is essential as we continually focus on advancing our guest experience. We hope you will consider returning to allow us to provide you with a more enjoyable visit.Sincerely,Hotel Management 

Business response:

Dear Giovanni, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Nitoya, thank you for being our guest. We apologize for the housekeeping and maintenance issues you encountered in your suite, which resulted in a disappointing stay. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our concerned team to reiterate our daily checklists' importance to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next ... read more

Business response:

Dear Kurt, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management 

Business response:

Dear Sandra, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely Hotel Management