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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The walls in the bathroom hadholes in them. There was a smell of cigarette smoke as you walked through the halls. The light in the bathroom over the sink did not work.
Business response:
Steve, thank you for staying at our hotel and taking the time to post a review. We are so sorry for the issues you encountered in your bathroom. Please know your feedback has been shared with the maintenance team to ensure a review of our processes. We also regret any other inconvenience caused to you while you were here. We hope you give us another chance when you return to our area, as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Cheap for a reason Was given a room with someone already in it, second room had no remote for tv, right next to lobby and noisy
Business response:
Thank you for evaluating your stay at our hotel. Please accept our apologies for the concerns outlined and the inconvenience caused. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are also sorry for your disappointment with the location of your room and the noise disturbance you encountered. We regret not meeting all of your expectations. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel... read more
Expedia randomly cancelled my reservation...or was it the hotel who randomly cancelled my reservation?...we still don't know till today because each side blames the other, but I was left in the lobby for over an hour until I was made to book another room. Situation showed the internal dysfunction of how they operate.
Business response:
Chiyaka, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
This facility was VERY dirty! The elevator stunk until someone finally sprayed something in there. It certainly wasn’t washed. The staff usually wasn’t visible. We were told we would have a bag breakfast. Haha, not so. The “food shelf” was usually empty. Yucky place & that is being nice.
Business response:
Steven, thank you for your review. On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our housekeeping department to ensure that it does not happen again. Moreover, we are sorry for the disappointment you had with the breakfast. We value your patronage and hope you will stay with us again. We are c... read more
Poor experience Booked two rooms Beds were hard Pillows uncomfortable Bathroom sink leaking all on to the floor When I checked in, clerk was talking on phone in back office took 10-15 for her to come out Line formed and other guest was upset
Business response:
Patrick, thank you for evaluating your stay with us. We regret our beds were not to your comfort and apologize for the maintenance issues you encountered. We will review this with our engineering team and make sure the problem is resolved immediately. We will also share your comments with our team regarding the service issues you encountered and take steps to elevate our service delivery. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Worse than a Super 8 The stay was overall extremely disappointing. I was not able to receive the room I booked. The room I ended up in was supposed to be a Queen, but definitely was only a full size bed. The staff were barely available and did not follow the COVID precautions that are actually outlined on hotels.com and mandated by Cook County at the time. Everything was dirty: hallways, elevator, room, etc. The flooring in the bathroom was peeling up, the shower curtain rod was falling off the wall.
Business response:
Kyle, thank you for posting a review of your recent stay. We regret we were not able to accommodate you in the room of your choice and apologize for the concerns you had with your guest room. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. It has been a top priority to coordinate our efforts throughout our hotel to ensure continuity in keeping our guests safe. Therefore, we appreciate you bringing this to our attention so we may take proper action. We hope you ... read more
The woman at the front desk was extraordinarily rude when checking in a colleague. Worst service ever.
Business response:
Todd, thank you for taking the time to review your stay. We are sorry for the unprofessional behavior of one of our associates. We will review this with our team and take steps to ensure we are more consistent in our service delivery. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Not clean The room was not clean. Used q-tip, toilet paper wrapper on floor. Fridge had something smeared on it. The furniture had trim coming off. The fridge seal had mold/mildrew and the outside of the fridge had condensation (poor insulation).
Business response:
Kelly, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 2,040 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.