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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weak Service When I arrived at the hotel with my confirmation email from Hotels.com, they told me they were overbooked and I didn’t have a room. No offer of assistance.
Business response:
Thomas, thank you for reviewing your visit. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I booked a 2 beds queen room, when I checked in they did not have any rooms with 2 beds so we only got 1
Business response:
Charles, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
Poor room conditions; bathroom doesn't work;shower is bad
Business response:
Thank you for taking the time to share your feedback. We apologize for the concerns you outlined regarding the bathroom. We will share your comments with our maintenance team and make sure the problems are resolved immediately. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
We ended up not staying, lobby was dark, dirty. We wanted to pay cash, wasnt policy for limited stay. Manager told us about other hotels who took cash in area. Basically could care less if we stayed. So we didnt.
Business response:
Thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Business response:
Yolanda, we are very sorry that we did not deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Needs to be nicer The room was nice but when I asked to stay another night the lady was not nice at the front desk and they called me and my fiance thieves for grabbing one pillow from our old room and brought it to our new room
Business response:
Francisco, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for the unpleasant encounter you had with our associates at the front office. What you experienced is unusual and unacceptable, and thus, we will review this incident with our team. We are grateful for your patience and hope to welcome you and your fiance on a future date. Sincerely, Hotel Management
Room is in desperate need of upgrading. Very old and worn. Charging over 100 per night for something of this poor quality is ridiculous.
Business response:
Thank you for your review. We are sorry your suite was not up to your expectations and the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us another chance to prove ourselves. Sincerely, Hotel Management
Too dirty. No cleaning service provided at the hotel.
Business response:
Daniel, please accept our apology for the inconvenience and less than the favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 2,040 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.