This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A fight broke out on our floor about 4 am. Could not get an answer at the front desk. We decided to leave at that point since we were awake. No one at the front desk to check us out or to talk to about the disturbance. Very disappointed in the service.
Business response:
Todd, thank you for being our guest. We apologize for the disturbances from other guests during your stay and are sorry that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Staff was great ..very friendly and helpful .........
Business response:
Thank you for selecting us. We are glad you liked our courteous associates and that you had an overall satisfactory stay. However, we regret any inconvenience you had while staying here. Your review is appreciated, and we hope to serve you again in the future. Sincerely, Hotel Management
Fridge door was filthy. Ok location. Looked a bit run down And old. Staff were kind of cold. Breakfast almost non-existent.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards and regret the dissatisfaction you had with our breakfast. Your feedback concerning the condition of our property and our breakfast is discussed with the appropriate individuals of our organization as it will help us improve our future guest experiences moving forward. It was also disappointing to know your experience was affected due to the cleanliness issue in your room, and your concern is shared with the housekeeping team... read more
This property is extremely dirty, run down, and flat out gross. The elevator is falling apart, the hallway is very dark and dirty, the room light flickers, the room was very very very dirty. The bed didn’t have a blanket, there was only 2 pillows; which were very flat, front desk said they didn’t have anymore. The bathroom and kitchen floors were sticky, the tub was filled with hair, the kitchen sink have grime and something “growing” in the sink. The fridge and freezer were dirty. We stayed two nights and finally left 4 day... read more
Business response:
Dear Guest, Thank you for your feedback. We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. However, we sincerely apologize this was not the case during your recent stay. You are a valued guest, and we have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training oppor... read more
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 2,040 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.