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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room after had to wait 30-45 min we were going to a concerts had to leave suit case at desk so we could make it room was a mess floor stiky how ever wiped this down missed most and need clean rag
Business response:
Thank you for choosing our hotel while you were here for a concert. We apologize for the trouble you had at the time of check-in. We have shared your feedback with our front desk team to avoid such incidents from occurring again. We're also sorry for the cleanliness issues you encountered in your room. We have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Please consider giving us another opportunity to pro... read more
The whole place smelled like trash and cigarette smoke. The room was worn out and internet slow. The staff was friendly.
Business response:
Thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team for review and action. Also, our service provider has been made aware of the problem with the Wi-Fi, and we're working to ensure we have the proper connectivity throughout the hotel. We would like to regain your trust and hope you will give us that opportunity in the f... read more
Not clean at all didn’t sleep all night............
Pathetic Reservation was cancelled due to overbook and had to sleep in my vehicle. Very upset at hotels. Com for not notifying me. I’m pregnant and this was the worst experience ever at 4am
Would not recommend. This location was run down and had a lot of shady people.
Business response:
Linda, thank you for being our guest. We are sorry our property was not to your expectations and regret the inconvenience it caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Room was outrageous, dirty, as well as bathroom. Waited at the check in, room wasn’t ready (cleaned), but when I came in bathroom was dirty, disgusting!!! All over the sink were male hairs, toilet seat was dirty ...
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincere... read more
Everyone doesn’t get room service I wasn’t informed that I wasn’t getting room service because I was staying long enough.
Business response:
We are really sorry for the miscommunication.
It was quite an old property. Needs lot of upgrades.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Business response:
Thank you for staying with us.
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 2,040 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.