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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ms.Diana at front desk was very humble and down to earth. She made our check in very easy and help us get in after long driving. These kind of people really makes a difference in hospitality field. All these 5 stars goes to Ms.Diana.
Business response:
Dear Deepak, Thank you for including Extended Stay America in your travel plans and reviewing your experience with us. We are fortunate to have such competent and exceptional team members like Diana, who is a perfect example of the passionate and dedicated spirit of service we value, and we are delighted that her caring hospitality was the highlight of your stay. We’ll be sure to share your compliments with her and the team to let them know their efforts are appreciated. It was a pleasure hosting you, and we hope to be your ... read more
Not at this time
Ok for the area Area was nice and safe but hotel could use some upgrades. We have stayed in Burr Ridge multiple times, with a large group that covered our expense, so we were on a budget this time. Price was good for location, which was right next to a great bunch of restaurants and grocery. (Go to Patti's Sunrise Cafe for breakfast as it was amazing! Avoid La Cabanita, as it is way overpriced and quality has gone way down of the last few years!)Upon our check in, we were given a room that wasn't cleaned (not the check-in st... read more
Business response:
Dear DEBORAH, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved. Considering our price, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
When I asked for a tiny bottle of conditioner, which is standard in most hotels, I got a snotty reply that I should bring my own. I wasn’t expecting much beyond the usual small hotel bottle. There were also no kitchen supplies. No pots, pans, anything. So I would recommend you pass on a stay here unless you want to bring everything. In my rating, oversold and disappointing.
Business response:
Dear Beth, Thank you for posting a review. We are sorry you felt your room lacked the desired amenities, and we regret the unsatisfactory service you received from our associates. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay; therefore, we are sorry that this was not your experience. We are reviewing these concerns with our associates to ensure we promptly and appropriately respon... read more
The property is conveniently located near everything.
Business response:
Dear Darian, It was a pleasure having you stay with us at Extended Stay America. We are glad you enjoyed most of your visit and were impressed with our services and location. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with another memorable trip when you are in the area again. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,396 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.